Journal of Healthcare Management articles from November 2008

Journal of Healthcare Management archives from November 2008

Editorial.(Editorial)
November 1, 2008... In these days of economic, social, and political turmoil, everyone seems to be looking for a quick fix, a bailout, a savior. Experts agree, however, that these times call not for last-minute rescues but for preventive strategies. That is, our...

Interview with William Petasnick, FACHE, President and Chief Executive Officer, Froedtert Hospital and Froedtert & Community Health System, and 2008 Chair, American Hospital Association.(Interview)
November 1, 2008... A nationally recognized healthcare leader, William Petasnick, FACHE, leads Froedtert & Community Health System, an integrated delivery system in Milwaukee, Wisconsin, that has $813 million in revenues and more than 5,000 staff members. A...

A strategy fit for a king: a customer experience framework.(CONSUMER-DRIVEN HEALTHCARE)
November 1, 2008... At a recent training session for a group of healthcare consultants, we posed this question: What do you recall about the good and bad customer experience you have had? During the ensuing discussion, some commonalities were revealed. The...

Common competencies for all healthcare managers: the Healthcare Leadership Alliance model.
November 1, 2008... EXECUTIVE SUMMARY Today's healthcare executives and leaders must have management talent sophisticated enough to match the increased complexity of the healthcare environment. Executives are expected to demonstrate measurable outcomes and...

Development of an interprofessional competency model for healthcare leadership.
November 1, 2008... EXECUTIVE SUMMARY During the past decade, there has been a growing interest in competency-based performance systems for enhancing both individual and organizational performance in health professions education and the varied healthcare...

Effective hospital revenue cycle management: is there a trade-off between the amount of patient revenue and the speed of revenue collection?
November 1, 2008... EXECUTIVE SUMMARY Effective hospital revenue cycle management practices have gained in importance in today's hospital business environment, in which many hospitals are confronted with stricter regulations and billing requirements, more...

Organizational structure for addressing the attributes of the ideal healthcare delivery system.
November 1, 2008... EXECUTIVE SUMMARY The Institute of Medicine's (IOM) report Crossing the Quality Chasm described the aims, characteristics, and components of the ideal healthcare system but did not provide the templates of organizational structures needed...