Journal of Healthcare Management articles from November 2003

Journal of Healthcare Management archives from November 2003

Editorial.(total quality management)(Brief Article)(Editorial)
November 1, 2003... Managerial skill, quality care, and employee satisfaction are crucial concerns of healthcare organizations today and are the interrelated themes of this issue of the Journal. Kristina Guo introduces an assessment tool that is useful to...

Deborah M. Lee-Eddie, CHE, Sr. V.P., operations, Catholic Health Initiatives, Denver, Colorado.(Certified Healthcare Executive)(Interview)
November 1, 2003... Deborah Lee-Eddie, CHE, joined Catholic Health Initiatives (CHI), a faith-based healthcare organization with ministries in 19 states, in December 2000 as a senior vice president of operations. She is also the CHI liaison for Alegent Health of...

Market management: a concept worth exploring.(Strategic Marketing)
November 1, 2003... Marketing is the structuring of the exchange of products or services with markets or customers. Most healthcare organizations focus their marketing efforts on the products or services end of the equation. Many have adopted innovative...

An assessment tool for developing healthcare managerial skills and roles.
November 1, 2003... EXECUTIVE SUMMARY This article is based on a study to identify, and by doing so help develop, the skills and roles of senior-level healthcare managers related to the needs of the current healthcare environment. To classify these roles and...

Integrating Six Sigma with total quality management: a case example for measuring medication errors.
November 1, 2003... EXECUTIVE SUMMARY Six Sigma is a new management philosophy that seeks a nonexistent error rate. It is ripe for healthcare because many healthcare processes require a near-zero tolerance for mistakes. For most organizations, establishing a...

Effects of high-involvement work systems on employee satisfaction and service costs in veterans healthcare.
November 1, 2003... EXECUTIVE SUMMARY Two strong imperatives for healthcare managers are reducing costs of service and attracting and retaining highly dedicated and competent patient care and support employees. Is there a trade-off or are there organizational...

A pragmatic approach to quality training.(Fellow Project)
November 1, 2003... ORGANIZATIONAL INFORMATION Since its establishment in 1964 the health system has been a leader in providing a range of services across the continuum. Comprising a 400-bed acute care facility, a network of employed primary care physicians,...