Journal of Healthcare Management articles from May 2001

Journal of Healthcare Management archives from May 2001

EDITORIAL.(Brief Article)
May 1, 2001... From the hospital bed, exam table, or wheelchair, individuals--labeled as patient, customer, client, or enrollee--directly and swiftly assess the relevance of the entire healthcare system. These interested parties continuously evaluate the...

Interview with Cheryl Scott, president and CEO, Group Health Cooperative.
May 1, 2001... Group Health Cooperative, based in Seattle, Washington, is the nation's largest consumer-governed healthcare system serving more than 574,000 people in Washington and Idaho. It has been honored for quality of care by Newsweek, U.S. News & World...

Cooperation Among Competitors: Biomedical Equipment Expenditures.(Detroit Central Hospital)
May 1, 2001... The attention of the members of the annual prebudget development meeting at Detroit Central Hospital (DCH) turns to the director of facilities, Mary Johnson. "The warranties on several of our high-tech, high-cost radiology, laboratory, and...

Accountability for Service Excellence.
May 1, 2001... Imagine that everyone (i.e., employees, physicians, and managers) in your system knew what to do and say to impress their external and internal customers. Then imagine that this level of service is not just a result of a customer service...

Quality Pays: A Case for Improving Clinical Care and Reducing Medical Errors.
May 1, 2001... Shock waves are still rippling across the healthcare industry since the Institute of Medicine released its report, "To Err is Human: Building a Safer Health System," in November 1999. The report estimated that between 44,000 to 98,000 patients...

An Early View of the Impact of Deregulation and Managed Care on Hospital Profitability and Net Worth.
May 1, 2001... EXECUTIVE SUMMARY This study shows the impact of the removal of hospital rate regulation followed by the growth of managed care on hospitals' profitability and net worth. New Jersey emerged from a regulated prospective payment system in...

A Nursing Shortage: Building Organizational Commitment Among Nurses.
May 1, 2001... EXECUTIVE SUMMARY As a major nursing shortage threatens healthcare organizations, the views of 30 staff nurses are examined to determine factors that contribute to their commitment, or lack of commitment, to their employing hospital....

Developing Leadership in Healthcare Administration: A Competency Assessment Tool.
May 1, 2001... EXECUTIVE SUMMARY Despite the many graduate programs that specialize in health administration, healthcare leaders and practitioners have expressed concern about the quality of preparation of health administration graduates. The purpose of...

Transitioning a Provider Community from Fee-for-Service to Managed Care.
May 1, 2001... ORGANIZATIONAL INFORMATION During my tenure with the healthcare group as its director of managed care and PHO executive director, the group served as one of nine healthcare groups in a geographically dispersed, not-for-profit, Catholic...