Journal of Healthcare Management articles from May 1998

Journal of Healthcare Management archives from May 1998

Interview with Elizabeth Dole, President, American Red Cross.(Interview)
May 1, 1998... I recently had the pleasure of meeting and interviewing Elizabeth Dole, president of the American Red Cross, at the American Hospital Association annual meeting in Washington, D.C. Mrs. Dole has been an influential player in the policy arena...

"Profiling" Managed Care.
May 1, 1998... Propelled by the quest to understand and to improve the healthcare system, significant progress has been made toward the identification, measurement, and monitoring of clinical outcomes. Some in managed care circles, however, would say that...

Ethics and Decision Making in Healthcare.
May 1, 1998... Lately, one can't read a newspaper, watch TV, or even go to a movie without encountering questions about what drives today's healthcare decisions. Who should decide--and on what basis--which patients get access to which treatments? And who...

The Lessons of a Profession: 25 Years Later.
May 1, 1998... Rarely has an article remained relevant for 25 years and rarely have the musings of one man led many into hospital administration, yet that was the profound effect of "The Lessons of a Profession," by Everett A. Johnson (1972). In sharing the...

The Effect of Managed Care on Hospital Marketing Orientation.
May 1, 1998... EXECUTIVE SUMMARY Marketing is a central activity of modern organizations. To survive and succeed, organizations must know their markets, attract sufficient resources, convert these resources into appropriate services, and communicate them...

Assessing the Extent of Integration Achieved Through Physician-Hospital Arrangements.
May 1, 1998... EXECUTIVE SUMMARY In this article we examine management service organizations (MSOs), physician-hospital organizations (PHOs), hospital-affiliated independent practice associations (IPAs), and hospital-sponsored "group practices without...

The Balanced Scorecard: A Potent Tool for Energizing and Focusing Healthcare Organization Management.
May 1, 1998... EXECUTIVE SUMMARY The current environment for healthcare organizations contains many forces demanding unprecedented levels of change. These forces include changing demographics, increased customer expectations, increased competition, and...

Waiting for Satisfaction.
May 1, 1998... EXECUTIVE SUMMARY This case study documents McKay-Dee Hospital Center's search for a solution for low patient satisfaction scores concerning wait times for surgery patients entering McKay-Dee's Same Day Department. Unable to expand to an...