Journal of Healthcare Management articles from March 2009

Journal of Healthcare Management archives from March 2009

Workplace medical clinics: the employer-redesigned "company doctor".(TRENDS)
March 1, 2009... Employers that purchase healthcare for their workforce are not only looking to have better control over costs and value but are also recognizing the need for a more robust primary care system. This has led to the resurgence of an old model--the...

Patient satisfaction: focusing on "excellent".
March 1, 2009... EXECUTIVE SUMMARY In an emerging competitive market such as healthcare, managers should focus on achieving excellent ratings to distinguish their organization from others. When it comes to customer loyalty, "excellent" has a different...

A model for improving uninsured children's access to health insurance via the emergency department.
March 1, 2009... EXECUTIVE SUMMARY A shift in commercially insured patients to publicly insured or uninsured status has caused an increase in emergency department (ED) visits for routine and nonemergent care. Meanwhile, hospitals struggle to compensate for...

Measuring the opportunity loss of time spent boarding admitted patients in the emergency department: a multihospital analysis.
March 1, 2009... EXECUTIVE SUMMARY Emergency department (ED) crowding is an international crisis affecting the timeliness and quality of patient care. Boarding of admitted patients in the ED is recognized as a major contributor to ED crowding. The...

The impact of participative management perceptions on customer service, medical errors, burnout, and turnover intentions.
March 1, 2009... EXECUTIVE SUMMARY Numerous challenges confront managers in the healthcare industry, making it increasingly difficult for healthcare organizations to gain and sustain a competitive advantage. Contemporary management challenges in the...