Journal of Healthcare Management articles from March 2001

Journal of Healthcare Management archives from March 2001

EDITORIAL.(Brief Article)
March 1, 2001... Most healthcare managers, acting as participant observers, realize that the managed care landscape predicted less than five years ago has failed to materialize. By the dawn of the new millenium, vertically integrated organizational models,...

Interview with Zelda Geyer-Sylvia, Executive Director of M-Care.
March 1, 2001... Founded in 1986 by the University of Michigan, M-Care offers HMO and point-of-service plans as well as Medicare and Medicaid plans. M-CARE, headquartered in Ann Arbor, Michigan, currently has more than 180,000 members and contracts with nearly...

Community Involvement in a Major Institutional Master Plan.(Western University Medical Center)
March 1, 2001... Tom Smith's new home is situated in a quaint residential area a few blocks from the main Western University campus. Tomorrow Tom will start a new job at the state university's medical center. WUMC is a wholly owned subsidiary of the state-run...

Customer Satisfaction: Six Strategies for Continuous Improvement.
March 1, 2001... Approximately 75 percent of healthcare organizations in the late 1970s and early 1980s tried to implement guest relations or service excellence programs; many organizations even tried these initiatives more than once. Yet most outcomes were...

A Millennium Mindset: The Long Boom.
March 1, 2001... The years ahead--2000 to 2020--are a period of remarkable global transformation.... With the right choices and actions, this economic boom can take off on a global level.... Peter Schwartz et al., The Long Boom: A Vision for the Coming Age...

Exploring Dual Commitment Among Physician Executives in Managed Care.(Brief Article)
March 1, 2001... EXECUTIVE SUMMARY The growth of a medical management specialty is a significant event associated with managed care. Physician executives are lauded for their potential in bridging the clinical and managerial realms. They also serve as a...

Value-Based Partnering in Healthcare: A Framework for Analysis(1).
March 1, 2001... EXECUTIVE SUMMARY Value-based partnering is designed to move the healthcare system beyond cost-based competition. It recognizes that the healthcare "product" is not a commodity and that much of the value in the system comes from...

Minimizing the Risk of Discriminatory Suits When Terminating Poor Performers.
March 1, 2001... ORGANIZATIONAL INFORMATION The hospital is licensed for 30 beds and has an attached 50-bed skilled nursing facility and an off-campus 20-unit assisted living facility. The organization is managed by a religious community health system that...