Journal of Healthcare Management articles from January 2002

Journal of Healthcare Management archives from January 2002

Editorial.(public health and healthcare delivery systems)(Editorial)
January 1, 2002... Speculation continues about the shape and tenor of the emerging world order, but what the events of the past few months mean to the public health and healthcare delivery systems is clarifying quickly. Over a brief time period, communities...

Interview with John G. King, FACHE, advisor, Legacy Health System, Portland, Oregon. (Interview).(Interview)
January 1, 2002... Mr. King has served as the CEO of three healthcare delivery organizations: Legacy Health System in Portland, Oregon; EHS (now Advocate) in Chicago; and Holy Cross Health System in South Bend, Indiana. Under Mr. King's leadership, from 1991 to...

Managing threats from venture capitalists. (From The Field).
January 1, 2002... Dallas Medical Center (DMC) is a 100-year-old, community-based hospital located in the Dallas/Ft. Worth area and services an eight-county region. DMC is well-known throughout the community for its strong brand-name recognition among physicians...

The roles of the senior-level executive. (Customer Service).
January 1, 2002... Improving customer satisfaction is on everyone's agenda, and reaches to every level of the organization. Senior executives may spend a lot of time stressing the importance of good customer service, but merely thinking about customers will not...

The relationship between hospital unit culture and nurses' quality of work life.(organizational culture of nursing units)
January 1, 2002... EXECUTIVE SUMMARY Turnover rates for hospital nurses have been increasing in recent years, which is partially a result of increasing pressure on nurses from higher productivity expectations in a managed care environment. Improving nurse...

Practitioner application.(organizational culture of nursing units)
January 1, 2002... Healthcare leaders in all areas of practice are facing staffing shortages and turnover of personnel. Nowhere is this more acute than within the nursing ranks, where the demand for workers is expected to be unmet for many years to come. In this...

Urban U.S. hospitals and the mission to provide HIV-related services: changes and correlates.
January 1, 2002... EXECUTIVE SUMMARY In 1988, the vast majority of urban U.S. hospitals (84 percent) exhibited some formal response to the demand for HIV-related services. Despite the fact that HIV-related care is now normative in many respects and the...

Practitioner response.(evaluation of hospital-based HIV care)
January 1, 2002... The article by White, Roggenkamp, and LeBlanc studies the association between hospital organizational characteristics and hospital-based HIV care at two points in the AIDS epidemic: 1) 1988, in the first decade of the recognized epidemic when...

Measuring comparative hospital performance.
January 1, 2002... EXECUTIVE SUMMARY Leading healthcare provider organizations now use a "balanced scorecard" of performance measures, expanding information reviewed at the governance level to include financial, customer, and internal performance...

Practitioner response.(balanced scorecards)(Brief Article)
January 1, 2002... Measuring comparative hospital performance through the use of a "balanced scorecard" approach is rapidly becoming a necessity for the nation's hospitals and health systems, purchasers, and consumers. The combination of increased pressure to...

Computer simulation: a methodology to improve the efficiency in the Brooke Army Medical Center family care clinic. (Fellow Project).
January 1, 2002... BACKGROUND The Department of Defense initiated the transition into managed care in the Military Health Service (MHS) in 1993. The overall goals of this transition to a managed care program, called TRICARE, were to improve beneficiary...