Journal of Global Information Management articles from July 2001

Journal of Global Information Management archives from July 2001

The Adoption and Diffusion of Electronic Commerce.(Industry Trend or Event)
July 1, 2001... Although the last few of years have witnessed an explosive growth in electronic commerce activities in many parts of the world, very little is known about the exact nature, dynamics and impact of this phenomenon. There is a certain paucity of...

Customer Loyalty and Electronic-Banking: A Conceptual Framework.(Industry Trend or Event)
July 1, 2001... In this paper, we present a conceptual framework that helps to better understand and assess the impacts of information technology on customer loyalty in retail banking. To do so, we define the concept of customer loyalty and identify its...

Electronic Commerce and Strategic Change Within Organizations: Lessons from Two Cases.(Industry Trend or Event)
July 1, 2001... This article reviews and contrasts the experiences of two major companies in attempting significant change projects incorporating information and communication technologies. It does so by utilizing and critiquing the MIT "Management in the...

Trust in Internet Shopping: Instrument Development and Validation Through Classical and Modern Approaches.(Industry Trend or Event)
July 1, 2001... Despite the phenomenal growth of Internet users in recent years, the penetration rate of Internet shopping is still low and one of the most often cited reasons is the lack of consumers' trust (e.g. Hoffman et al., 1999). Although trust is an...

The Expert's Opinion.(Industry Trend or Event)(Interview)
July 1, 2001... Interview with John Sinkus BTE Consulting Mr. Sinkus is co-owner of a global MIS consulting company called BTE Consulting, (Business Technology Enablement). His main focus is working with Fortune 500 companies primarily providing support...

The E-business (R)evolution: Living and Working in an Interconnected World.(Book review)
July 1, 2001... The E-business (R)evolution: Living and Working in an Interconnected World by Daniel Amor, Prentice-Hall. 2000, $39.99 E-business is evolving by the minute and is revolutionizing corporate America. Most companies either have a presence on...