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Journal of Business Strategies articles from March 2000
An academic journal publishing original papers that examine current trends, problems, and issues of particular interest to business managers and decision-makers. Editorial emphasis is placed on those contributions that are of practical value to business p
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Journal of Business Strategies archives from March 2000
INTRODUCTION BY GUEST EDITORS.(Statistical Data Included)
March 22, 2000... Services play a central role in the economies of nations and world commerce. No economy can function without the infrastructure that services provide in the form of education, health care, transportation, and communications. Most of the world's...
SERVICE CLASSIFICATION AND MANAGEMENT CHALLENGES.
March 22, 2000... Abstract
Coincident with the increasing importance of services as a primary component of the economies in developed countries, a number of theoretically derived service typologies have been developed, yet there has been virtually no...
SMALL IS BEAUTIFUL: THE RE-EMERGENCE OF THE CONVENIENCE STRATEGY.
March 22, 2000... Abstract
For much of the last few decades it has appeared canonical that "bigger is better" in the physical size of retail stores. In practice, the grocery and general merchandise categories have seen tremendous increases in average store...
THE ROLE OF MIDDLE MANAGEMENT IN THE KNOWLEDGE-FOCUSED SERVICE ORGANIZATION.
March 22, 2000... Abstract
This paper proposes a new role for middle management. Technology and the growth of specialization are altering the main role of the middle manager from supervision to the support of knowledge transfer. Middle managers must...
A SYSTEMS-BASED FRAMEWORK FOR CONTINUOUS IMPROVEMENT: A SERVICE SECTOR APPLICATION.
March 22, 2000... Abstract
Based on the Deming Cycle and the Jointer 7 Step Method, a new systems-based framework for performing continuous improvement has been developed. This new conceptual framework embodies the systems concepts of leverage, synergy, and...
SERVICE ENCOUNTER MISMATCHES: A CONCEPTUAL FRAMEWORK INTEGRATING IT AND JOB DESIGN.
March 22, 2000... Abstract
As the services sector becomes a larger component of our national economy, it becomes increasingly critical that the management of service operations is addressed systematically. One concern is the interaction of service employees...