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Customer Interaction Solutions articles from December 2007
Magazine focusing on news and strategies concerning business communications. Presents proven market strategies using approaches for telemarketing.
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Customer Interaction Solutions archives from December 2007
How to buy call center/CRM technology and services judiciously: the greater the options, the more challenging buying "the right" product or service will be.(Puhlisher's Outlook)
December 1, 2007... In this twenty-fifth edition of Customer Inter@ction Solutions' Buyers' Guide, our editors have focused on obtaining guidance on "How To Buy" new technologies and services by contacting industry leaders and leading vendors to obtain their...
Microsoft unifies the call center.(High Priority)(Interview)
December 1, 2007... The call center is a complicated place. In a way, it's like Grand Central Station to any business. Almost all contact with customers (customer contact, of course, being the most important kind of contact there is for a business) passes through...
The "intelligible" choice: intelligibility of calls as a competitive advantage.(Innovative Solutions From The Headset Experts: A Special Editorial Series Sponsored By Plantronics, Inc.)
December 1, 2007... Contact center managers rely on clear, effective communications as the cornerstone of their business. Headsets provide the critical link between their agents and customers, which is why sound quality is so important. How well the agent can hear...
Reducing background noise to boost customer satisfaction.(Innovative Solutions From The Headset Experts: A Special Editorial Series Sponsored By Plantronics, Inc.)
December 1, 2007... One of my biggest personal pet peeves with dealing with call centers is the amount of background noise that is typically heard. OK... I admit it: I am easily distracted sometimes. Trying to focus on what an agent is telling me when I can hear...
The essential Buyers' Guide tip sheets.(Company overview)
December 1, 2007... For this, our annual Buyers' Guide, the editorial team at Customer Interaction Solutions decided that it's not enough to tell you where you can buy from: it wouldn't be a complete Buyers' Guide if we didn't tell you how to go about buying.
...
Alphabetical listings.(Directory)
December 1, 2007... 811 MSi Software 2004 Inc. (S, C)
772-388-1073
www.811msi.ca
Products/Services: 88, 114, 136, 151
Other: Telcom Bill Management
A
Aastra OnDemand (M, C)
800-468-3266
www.aastraondemand.com
...
Product/services listings.(Directory)
December 1, 2007... 1. AUTO ATTENDANTS
Acredo Technologies, Inc. (Acredo)
www.acredo.us
HouseCalls Audio Tour
www.housecallsaudiotour.com
Vertical Communications
www.vertical.com
5. MESSAGE BOARDS
Spectrum Corp.
...
Ignorance is bliss with technology.(Last Call)
December 1, 2007... There is such a thing as knowing too much. When it comes to customer service issues, I find I know too much.
For instance: I'm asked to enter my 47-digit customer number into a company's IVR, and my call gets routed to an agent who answers...
Deploying a business communications solution.(Ask The expert: A Special Editorial Series Sponsored By Interactive Intelligence)
December 1, 2007... Q: Applications, advanced features, broader integration and less hardware seems to be the sales pitch for many of the newer IP communications systems, as is simplified deployment. But "simplified deployment" doesn't tell me much. Can you share...