Customer Interaction Solutions articles from December 2006

Customer Interaction Solutions archives from December 2006

The justification for buying new technology: technology has a unique way of changing paradigms. If you ignore it ... you won't be around for long.(Publisher's Outlook)
December 1, 2006... Historically, the contact center/CRM industry has been a "people to people interactive communications" business. Perhaps for this reason, the early adoption of new technology has been lagging behind. However, as the industry matured in the 80s...

Announcing Gary and Karen Taylor: Man and Woman of the Year.(founders of the Taylor Institute)
December 1, 2006... Our industry is blessed to have outstanding, visionary and dedicated leaders who have demonstrated by their actions that they genuinely care for the future of direct marketing, integrated marketing, e-marketing and other advanced forms of...

2007: year of the CRM titans.(High Priority)(Interview)
December 1, 2006... In the world of customer relationship management (CRM), it's fair to say that the two heavyweights are Oracle and SAP. Both companies have suites of applications designed to work with one another. Both these companies can handle your financial...

CallCenterComics.com.(Cartoon)
December 1, 2006... [c] 2006 By Ozzie Fonseca [ILLUSTRATION OMITTED] [ILLUSTRATION OMITTED] [ILLUSTRATION OMITTED] www.CallCenterComics.com

The TMC Seal of Approval.(software industry awarded)(Brief article)
December 1, 2006... The following Recommended Vendors have distinguished themselves by winning one or more of TMC's coveted awards, earning them the TMC Seal of Approval. CRM/Contact Center Software/Hardware Amcat Co-Nexus, Inc. etalk IEX...

Leveraging data to enable better customer interactions.(Innovative Solutions From The Customer Interaction Experts: A Special Editorial Series Sponsored by Amcat)
December 1, 2006... Data. It's a huge part of our daily jobs. Part of operating a successful contact center is managing and coordinating interactions and data. When it really works, we bring the two together with the right representative and the right data, and it...

Assurant Solutions: "achieving lift in the call center marketplace".(Craig Lemasters and Manuel Becerra interviewed)(Interview)
December 1, 2006... The Boardroom Report provides the CRM, customer interaction and call center industry's view from the top, featuring the sector's first in-depth, exclusive CEO-to-CEO interviews with leading executives regarding industry news, analysis, trends...

Cultivating marketing excellence from the classroom to the lab to the workplace: in focus: database marketing, telemarketing, e-marketing and integrated marketing.(SPECIAL FOCUS)(Interview)
December 1, 2006... In 2005, only 39 U.S. colleges or universities reported offering a direct marketing program with at least 50 percent of course content spent on areas of direct marketing. None of these schools reported requiring hands-on experience with direct...

The future of IP hosted services: A Q & A session with Rich Tehrani and EagleACD's Kent Charugundla.(Interview)
December 1, 2006... TMC President Rich Tehrani recently got a moment to speak with Kent Charugundla, a veteran of the telecommunications industry. Kent is founder of the Eagle.net families of companies, which includes EagleACD IP Hosted Solutions, Eagle...

2007: the year of the empowered customer.(SPECIAL FOCUS)
December 1, 2006... Like many consumers today, when I need to purchase an item, sign up for a new service or plan a trip, I do my research. I read online reviews, e-mail friends and family members for recommendations and check out blogs for other customer...

Alphabetical listings.(information technology services industry)(Directory)
December 1, 2006... 12 Step Productions (S) 559-323-1472 www.kathysiskenterprises.com Products/Services: 154, 155, 156, 157, 158 411XML (S) 800-396-3179 www.411xml.com Products/Services: 105, 118, 120, 121, 122 811MSi Software...

Product/services listings.(information technology services industry)(Directory)
December 1, 2006... ACD PRODUCTS 1. Auto Attendants pbxnsip Inc. www.pbxnsip.com Samsung Business Communication Systems www.samsung.com/bcs Virtuosity www.virtuosity.com 5. Message Boards Spectrum Corp. ...

Be the quality control agent.(Last Call)
December 1, 2006... The end of the year, and the holidays, are supposed to be times of peace on earth and goodwill toward men (and women, and children and small, furry animals, too). That must be why it's the most anxiety-laden time of year. All that goodwill can...