Customer Interaction Solutions articles from December 2005

Customer Interaction Solutions archives from December 2005

25 years of leadership and commitment to excellence: in call centers, CRM centers and customer interaction centers, Part I.(Publisher's Outlook)
December 1, 2005... 2006 represents the 25th anniversary of the birth of this publication. We started in 1982 as Telemarketing[R] magazine and after a couple of issues, we literally ran out of things to write. The reason is that the industry did not exist at that...

Flush with "I's" innovation ... a conversation with Interactive Intelligence Inc.(SPECIAL FOCUS)(Interview)(Company Profile)
December 1, 2005... Since the company's founding in 1994, Interactive Intelligence has in many respects been a leader in technology innovation for contact center automation and enterprise IP telephony. Devoting 23 percent of spending on R & D last year is one big...

Our first-ever award determined by readers.(2006 TMC[R] BEST IN CLASS AWARD)
December 1, 2005... TMC and Customer Inter@ction Solutions magazine are proud to announce that the results have been tallied for our first-ever "Best in Class" rankings. Rather than having a panel of editors and engineers determine the winners, we decided to let...

The finest VoIP education.(EXPO Coverage)
December 1, 2005... From the keynotes by Carly Fiorina, Michael Powell, Niklas Zennstrom (via videoconference) and 18 other industry leaders, to the packed conference sessions to the Future of IP Telephony panel, the over 7,000 attendees at INTERNET TELEPHONY...

The world's largest VoIP marketplace.(EXPO Coverage)
December 1, 2005... No technology event can match the activity you find on the INTERNET TELEPHONY Conference & EXPO exhibit floor. Thousands of buyers from more than 50 countries met with the 150+ companies on the show floor. Attendees took advantage of the...

Second annual Internet Telephony VoIP Service Provider Awards.(EXPO Coverage)
December 1, 2005... INTERNET TELEPHONY magazine (Customer Inter@ction Solutions' sister publication) and the International Packet Communications Consortium (IPCC) recognized the "Best of the Best" when they handed out their second annual VoIP Service Providers...

Internet Telephony Conference & EXPO West: Best of Show.(EXPO Coverage)
December 1, 2005... At the recently concluded Internet Telephony Conference & EXPO, held in Los Angeles, CA from October 24-27, editors from INTERNET TELEPHONY, TMCnet.com and TMC Labs met with exhibitors and tried out new products, noting the very best of the...

Alphabetical listings.(Directory)
December 1, 2005... 24/7 Customer (S) 408-399-6205 www.247customer.com Products/Services: 46, 130, 133 Other: Business Process Outsourcing services 555-1212.com (S) 415-288-2440 www.555-1212.com Products/Services: 70, 120, 122,...

Product/services listings.(Directory)
December 1, 2005... ACD PRODUCTS 1. Auto Attendants Amcom Software, Inc. www.amcomsoft.com HighBridge Communications www.high-bridge.com LumenVox LLC www.lumenvox.com Parlance Corp. www.nameconnector.com pbxnsip Inc....

Ran to the store for milk, came home with workforce management.(Last Call)
December 1, 2005... December ends another year, and brings our annual Buyers' Guide issue in the mail. It's a resource we hope you'll refer to throughout the calendar year, particularly when your 17-year-old call center reader board spontaneously combusts, setting...