Customer Interaction Solutions articles from December 2004

Customer Interaction Solutions archives from December 2004

What to buy and how to buy.(Publisher's Outlook)(information technology services)
December 1, 2004... Given the rapid technological advancements, geopolitical and global business changes and offshoring issues facing us today, the decision of what products and services to buy, and how to buy them, is more challenging than ever. As the...

Prognostications for the future of IP telephony.(INNOVATIVE IDEAS FROM THE IP CONTACT CENTER EXPERTS)
December 1, 2004... So, the election day has come and gone. Are you tired of the perpetual prognosticating, polling, researching, questioning, querying, disseminating and conclusion drawing? We didn't think so. In the spirit of keeping you up-to-date on...

Telephony convergence--something for everyone.(INNOVATIVE IDEAS FROM THE IP CONTACT CENTER EXPERTS)
December 1, 2004... For the best part of a decade, businesses have been faced with an ever increasing range of solutions which offer computer-telephony integration but are often dependent upon the type and age of the telephony system they have installed. In...

The TMC Seal of Approval.(2004 Teleservices Outsourcing Recommended Vendor List)(Brief Article)
December 1, 2004... The following Recommended Vendors have distinguished themselves by winning one or more of TMC's coveted awards, earning them the TMC Seal of Approval. West Corporation Advanced Data-Comm, Inc. Creative Marketing Strategies ...

The TMC Seal of Approval.(2004 CRM/Contact Center Software/Hardware Recommended Vendor List)(Brief Article)
December 1, 2004... The following CRM/Contact Center Software/Hardware Recommended Vendors have distinguished themselves by winning one or more of TMC's coveted awards, earning them the TMC Seal of Approval. CRM/Contact Center Software Amdocs Aspect...

Alphabetical listings.(information technology services industry)(Directory)
December 1, 2004... 12 Step Productions (S) 559-323-1472 www.kathysiskenterprises.com Products/Services: 154, 155, 156, 157, 158 24/7 Customer (S) 408-399-6205 www.247customer.com Products/Services: 46, 130, 133 Other: Business...

Product/services listings.(Directory)
December 1, 2004... ACD PRODUCTS 1. Auto Attendants Amcom Software, Inc. www.amcomsoft.com Angel.com www.angel.com Artisoft www.artisoft.com iVoice Inc www.ivoice.com Know IT!, Inc. www.knowit-cti.com ...