Customer Interaction Solutions articles from December 2003

Customer Interaction Solutions archives from December 2003

Post FTC/FCC rulings: how to buy compliant CRM, call center technologies & teleservices.(Publisher's Outlook)
December 1, 2003... Never before in the history of call centers has it been so extremely challenging to select and judiciously buy technologies and teleservices for the CRM, call center, contact center and customer interaction industries. What Should Be Going...

How to use this directory.
December 1, 2003... If you are shopping for a particular product or service, begin by turning to the Product/Service Codes Index on pages 16-17. The index pages are arranged alphabetically by major product/service categories and direct you to the page on which...

Hot on the heels of the best-attended conference since 2000.
December 1, 2003... It is my pleasure to invite you to join me at INTERNET TELEPHONY[R] Conference & EXPO Miami 2004 in sunny Miami, Florida. You'll spend three valuable days learning and networking with potential partners and vendors. The VoIP revolution...

The CEO Spotlight.
December 1, 2003... This month, for the CEO Spotlight, the editors of Customer Inter@ction Solutions[R] spoke with Geoffrey Burr, president and chief executive officer of Castel, Inc. [ILLUSTRATION OMITTED] CIS: What is your company's specialty and...

Product/service codes index.(Buyer's Guide 2004)
December 1, 2003... In the Alphabetical Listing Section of this directory you will find company names and contact information followed by a "product/service" line and a listing of numbers. These numbers refer to the individual product or service categories. ...

Product/service listings.
December 1, 2003... ACD PRODUCTS 1. Auto Attendants Amcom Software, Inc. www.amcomsoft.com Angel.com www.angel.com Artisoft www.artisoft.com Digital Speech Systems, Inc. www.digitalspeech.com LocusDialog ...