MIS Quarterly articles from June 1997

MIS Quarterly archives from June 1997

Communication richness in electronic mail: critical social theory and the contextuality meaning.
June 1, 1997... Introduction Research on managerial and organizational use of information technologies has been central to the field of information systems (IS) since its inception. An important line of this research is information richness theory (IRT, Daft...

Can humans detect errors in data? Impact of base rates, incentives, and goals.
June 1, 1997... Introduction Suppose your clerk is calculating pension benefits for individuals in a company. A record indicates that John Smith is 24 years old and has been with the firm for ten years. Is it likely your clerk would notice that this data...

Measuring information systems service quality: concerns on the use of the SERVQUAL questionnaire.
June 1, 1997... Introduction Due to the growth of outsourcing, end-user-controlled information assets, joint ventures, and other alternative mechanisms by which organizations are meeting their need for information systems services, IS managers are...

Measuring information systems service quality: concerns for a complete canvas.
June 1, 1997... Introduction A research note in this issue (Van Dyke et al. 1997) comments on the use of SERVQUAL, an instrument developed by marketing academics (Parasuraman et al. 1985, 1988, 1991, 1993), to measure IS service quality (Kettinger and Lee...

Pragmatic perspectives on the measurement on information systems service quality.
June 1, 1997... Introduction SERVQUAL is widely used today as a diagnostic tool for uncovering areas of service quality strengths and shortfalls. The practical value of SERVQUAL is twofold. First, SERVQUAL can be used as a benchmarking tool. Benchmarks, to...

Qualitative research in information systems.
June 1, 1997... Living Scholarship to Support Qualitative Research The goal was to create a single entry point on the Internet to support novice and experienced qualitative researchers in information systems. Qualitative research is still relatively new within...

MIS doctoral dissertation: 1195-1996.
June 1, 1997... This is the sixteenth year that the MIS Quarterly has published a listing of MIS dissertations to provide an updated source index to the MIS dissertation literature. Abstracts of most of the dissertations will be found in Dissertation Abstracts,...