MIS Quarterly articles from December 1997

MIS Quarterly archives from December 1997

Effects of user participation in systems development: a longitudinal field experiment.
December 1, 1997... Introduction This research examines the impact of allowing clerical accounting personnel the opportunity to participate in developing software. User participation is considered to be an important factor in the successful implementation and...

Gender differences in the perception and use of E-mail: an extension to the technology acceptance model.
December 1, 1997... "Why can't a woman be more like a man?" - George Bernard Shaw Introduction Researchers have studied IT outcomes and IT diffusion processes since the inception of the information systems field. A summation of the implementation literature...

Transformation of the IT function at British Petroleum. (information technology)
December 1, 1997... Introduction In 1989, the information technology (IT) function of BP Exploration (BPX), the $13 billion division of British Petroleum Company that explores for and produces oil and gas, set out to transform itself in response to a severe...

Building change-readiness capabilities in the IS organization: insights from the Bell Atlantic experience. (information systems)
December 1, 1997... Introduction Turbulent business and IT environments are posing new imperatives for systems development activities: (1) to rapidly deliver IT applications that facilitate agile responses to changing markets and competitive rivalries and (2) to...

Redesigning the customer support process for the electronic economy: insights from Storage Dimensions.
December 1, 1997... Effective Customer Support in the Electronic Economy Effective customer support and service has become a strategic imperative. Whether a company is in manufacturing or in services, what is increasingly making a competitive difference is the...