Industrial Management articles from May 2005

Industrial Management archives from May 2005

Relationships matter.(personnel perspectives)
May 1, 2005... In a recent column, I wrote about Sally, a consumer aggravated by an inefficient and insensitive organization ("Customer Rage," January/February). Since the publication of that column, I have heard some positive stories about customer...

Five steps to excellence.
May 1, 2005... EXECUTIVE SUMMARY No one ever said excellence was painless. More than anything else, keep in mind that achieving excellence is largely a human resources issue. Begin by aligning expectations (easier said than done), then allow people to...

Nanotechnology: small revolution.(Global tectonics: Part 2)
May 1, 2005... EXECUTIVE SUMMARY Nanotechnology is already' attracting considerable investment by both governments and private industry worldwide. When perfected, advanced nanotechnology will streamline and reduce manufacturing costs in significant ways....

Big results from small ideas.(business innovations )
May 1, 2005... EXECUTIVE SUMMARY Sure, everyone wants to hit one out of the park with a solution that is so elegant, so profound that it stuns by virtue of its brilliance. But really, how often does that happen? And when it does, how long before the...

Profit profiling: a strategic planning tool.
May 1, 2005... EXECUTIVE SUMMARY Identify opportunities for improvement by graphically analyzing the relative profitability of various segments of your business, The side-by-side comparison makes it easier to identify the most attractive areas for...