Industrial Management articles from May 2002

Industrial Management archives from May 2002

Customer service is not a luxury. (Personnel Perspectives).(Brief Article)
May 1, 2002... Sometimes, it takes a personal experience to illustrate how a company is at the mercy of every employee. No matter what innovations occur and how technologically advanced a company is, if the organization is in the business of service, there...

Influence employees the right way.
May 1, 2002... EXECUTIVE SUMMARY There is a strong tendency for managers and supervisors to blame employees for employee performance problems. Certainly, employees may not have the knowledge, skills, motivation, or aptitude to perform effectively, but...

Catch the wave of e-procurement.
May 1, 2002... EXECUTIVE SUMMARY The purchase of non-production goods and services represents the single largest cost item for an enterprise. Billions of dollars are wasted every year in inefficient procurement practices. But the growth of electronic...

Eliminate non-value-added costs.
May 1, 2002... EXECUTIVE SUMMARY Consultants make it sound so easy: Sort all work activities into two categories -- those that add value to the customer and those that don't -- than stop doing the things that don't add value. Cutting costs without...

In the red zone.(handling organizational change)
May 1, 2002... EXECUTIVE SUMMARY Companies operate well on a day-to-day basis, but they handle major changes in structure poorly. Red zone management can help executives move from delegating management needs to leading the charge toward successful...