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Defending against workers' compensation fraud.
July 1, 1995... In an era of legal-lotto mentality, some people consider their ticket to riches a mere workers' compensation claim away. That's why more companies are taking the offensive when it comes to workers' compensation fraud. To protect themselves from...
Reengineering: getting down to the business of doing business.
July 1, 1995... Reengineering is one of the most popular programs or concepts discussed in business literature today. Hammer and Champy, the leading proponents of reengineering, define it as "the fundamental rethinking and radical redesign of business processes...
Let's stop diversity training and start managing for diversity.
July 1, 1995... In 1987, the Hudson Institute issued its Workforce 2000 report. The report predicted that by the year 2000, two-thirds of the workforce would consist of people who weren't white males. Since that prediction was made, American industry has been...
The role of interpretation in the decision process.
July 1, 1995... Former NFL coach Bum Phillips was considered by his peers to be one of a small group of really great coaches. A fellow coach, using the vernacular of "good ol' boys," described Phillips' skills in the following way: "He would take his'n and beat...
TQM measures: reliability and validity issues. (total quality management)
July 1, 1995... Total quality management (TQM), the organizational improvement program that matches output to customer needs, requires teamwork and continuous improvement. TQM also involves strategic planning. A key to assessing the progress of a TQM process is...
Human issues in technology implementation. (part 1)
July 1, 1995... An increasing number of U.S. manufacturing organizations are seeking to improve their long-term manufacturing competitiveness through the adoption of advanced manufacturing technologies - CNC, CAD, CAM, CIM, FMS, and robotics. These technologies...
Profiting from innovation: inventors and adopters.
July 1, 1995... Innovation has received a good deal of attention recently from a variety of sources. Much of the writing on innovation discusses invention, often technologically-based invention. However, far more companies innovate by adopting the invention of...