Industrial Management articles from January 1994

Industrial Management archives from January 1994

Companies need to make sure disaster plans are current and effective. (crisis management plans) (Disaster Planning)
January 1, 1994... As the Mississippi River flood and Hurricane Andrew have demonstrated dramatically, no business is immune from major disasters. Whether it is an earthquake, hurricane, flood, lengthy power outage or even a terrorist attack, businesses throughout...

Tips on drafting and enforcing a policy against sexual harrassment. (Labor Relations)
January 1, 1994... Every employer should have a rigorously enforced policy against sexual harassment. Sexual harassment is wrong. It interferes with productivity. It is also illegal. Depending on its form, sexual harassment may be a crime, a tort or a violation of...

Quality improvement processes that preclude information services are doomed to failure.(measuring performance by dimensions defiend by customers) (Total Quality Management)
January 1, 1994... "So, what are you doing about quality?" With these seven words, are you prepared? For it is axiomatic in this day and age that organizations without a total quality management (TQM) program already in place are trespassing on oblivion. TQM is...

Playing hardball in business organizations. (business leadership techniques) (Management Strategies)
January 1, 1994... Hardball, as defined by Christopher Matthews, is clean, aggressive Machiavellian politics. Hardball is the term used for the achievement and preservation of power that is useful in any profession. While Matthews focuses on descriptions of...

What's in your toolbelt? (office manager's basic tools) (Management Strategies)
January 1, 1994... If you watch the popular sitcom "Home Improvement," then you know that real men are supposed to wear leather toolbelts stocked with tools that have what?...More Power! (Grunt, grunt). If you want to get things done around the house, you have got...

Executive steering committee: a method to share the vision. (Top Management Support)
January 1, 1994... IEs' roles progress over time from frontline task as advocator to tactical functions as boundary spanner to strategic involvement as analyst. But common throughout is their role as catalyst agents for change. To initiate change, we are inundated...

Designing in customer satisfaction: key to competitiveness. (Customer Service)
January 1, 1994... Hollis L. Harris, president and chief operating officer for Delta Airlines Inc., emphasizes that, "We operate on the old adage that if you take care of customers, the profits will take care of themselves. If the management of a company puts its...

Going international? Here's how. (international trade for small- and medium-sized companies) (International Management)
January 1, 1994... There was a time when business owners felt secure with their customers, in that the only competition came from across the street, or another city, or at worst another state. But times have changed. Today, competition comes from all over the world...

Communication strategies for successful organizational change. (Change Management)
January 1, 1994... We usually take for granted that those who are involved with organizational change will communicate with those who are not but who otherwise might be affected by the change. If the commonly accepted guidelines of organizational development are...

How strategic is your information technology? (Information Technology)
January 1, 1994... It has become somewhat of a cliche to assert that U.S. companies continually fail to manage their information technology (IT) in a strategic manner. Some truly exceptional cases do exist. They include American Airlines' SABRE reservation system,...