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Time to fire some customers? Take the time to learn the cost of actually doing business with your customers.(case studies on customer relationship management)
November 1, 2005... AN ARTICLE published on the Web site of the Conference Board, a management research firm, caught our attention because it clearly showed the value of a small business determining the profitability of individual customers.
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NAHAD relocates April convention.(The Association for Hose & Accessories Distribution)(Brief Article)
November 1, 2005... IN THE WAKE of Hurricanes Katrina and Rita, NAHAD-The Assn. for Hose & Accessories Distribution is one of many business groups forced to find a new host for its upcoming New Orleans-based annual convention. The association announced in early...
Company news.(company expands operations)(Ironcald Performance Wear)(Brief Article)
November 1, 2005... Tower Fasteners Co., Inc. expanded its coverage in the Southwest with a new distribution center in Arlington, Texas. Headquartered in Holtsville, N.Y., Tower Fasteners sells fasteners and electronic hardware... Buying group NetPlus Alliance...
Mergers & acquisitions.(acquisitions in industrial equipment industry)(Texloc)(Brief Article)
November 1, 2005... Fluke Electronics Corp. announced plans to purchase Infrared Solutions, a maker of portable thermography products. The deal was expected to close in the fourth quarter... The Timken Co. acquired Bearing Inspection, Inc., a provider of bearing...
Awards & honors.(AROUND and ABOUT)
November 1, 2005... Hose and accessories distributor TIPCO Technologies honored Titan Industries with its Premier Supplier of the Year award for 2005.
Edited by Victoria Fraza Kickham, victoria.kickham@reedbusiness.com
Storm recovery making progress: the Gulf Coast region is still staggered, but the human spirit is winning out.(post disaster reconstruction)
November 1, 2005... In the aftermath of Hurricanes Katrina and Rita, organizations large and small in the Gulf Region showed that, while you can prepare for a catastrophic storm, being able to implement your plans still represents unpredictable challenges.
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Precision Industries founder dies.(NEWS)(Brief Article)(Obituary)
November 1, 2005... Sebastian Circo, founder of Precision Industries, died on Sept. 27. Circo founded Precision in 1945 in Omaha, Neb., as Precision Bearing Service. Precision Bearing became Precision Industries, an industrial distributorship, in 1990.
A...
Applied acquires Spencer Industries.(NEWS)
November 1, 2005... Applied Industrial Technologies acquired Spencer Industries, Inc., a regional fluid power distributor headquartered in Kent, Wash. Spencer was acquired from Wajax Income Fund of Toronto, and will operate as a subsidiary of Applied under the...
Motion promotes Miller, Summerlin.(appointments)(Tom Miller)(Bob Summerlin)(Motion Industries, Inc.)(Brief Article)
November 1, 2005... Tom Miller and Bob Summerlin were each named executive vice president for Motion Industries, Inc.
Miller will be responsible for all U.S. branch operations, which will include Motion's sales groups and divisions. Summerlin will be...
NIRA ceases operations.(NorthAmerican Industrial Representatives Association)
November 1, 2005... Members of the NorthAmerican Industrial Representatives Assn. voted to discontinue the group's operations and forge a relationship with the Industrial Supply Assn., according to a statement from NIRA. The membership approved the board of...
Sonepar USA buys Stuart C. Irby Co.(acquisitions in electronics industry)(Brief Article)
November 1, 2005... Stuart C. Irby Co., one of the nation's oldest and largest electrical distributorships, was sold to Sonepar USA, a subsidiary of Sonepar Group, a privately held, French electrical distributor. The acquisition gives Sonepar USA an entry into the...
Growth is the word from ISM.(Institute for Supply Management')
November 1, 2005... The manufacturing sector grew for the 28th consecutive month this September, and the overall economy grew for the 47th consecutive month, according to the Institute for Supply Management's Report on Business.
In response to the report, ISM...
Distributors.(appointments)(Brief Article)
November 1, 2005... Miller Bearings, Inc. appointed Ken Roberson and Jack Zuecca as regional managers in Florida... Brady Industries promoted Travis Brady to president, Janitorial Supply Division, as Bill Brady moves into the position of chief executive officer...
Manufacturers.(appoinments)(Brief Article)
November 1, 2005... Illinois Tool Works, Inc.'s board of directors elected David B. Speer as chief executive officer and as a member of the board... Cooper Industries appointed Kevin M. Stein as president of its Cooper Bussmann division... Flow Dry Technology...
What's your sales philosophy? A successful career in sales depends largely on the attitude you bring to your profession.
November 1, 2005... IN SALES, there is something infinitely more important than the techniques you employ; it's the philosophy you embrace. What you believe affects how you behave. What are your fundamental sales beliefs? What is your personal sales philosophy?...
Associations.(appointments)
November 1, 2005... NAED announces new officers
The National Assn. of Electrical Distributors announced its new officers for 2005-06. The '05-06 NAED chairman of the board is Bill Elliott, president of Elliott Electric Supply, in Nacogdoches, Texas.Newly...
Calendar.(Brief Article)(Calendar)
November 1, 2005... Jan. 11-14
International Builders Show
Orlando, Fla.
buildersshow.com
Jan. 16-20
World of Concrete
Las Vegas
worldofconcrete.com
Jan. 30-Feb. 1
NAW
Executive Summit
Washington, D.C.
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Paying your salespeople.(new software for sales people)(Brief Article)
November 1, 2005... CENTIVE, an on-demand sales compensation management provider, released its newest on-demand sales compensation management software, called Centive Compel. The program integrates with the Web site, salesforce.com, to enable sales reps and...
Maintaining your Web site.(Edit.com)(Brief Article)
November 1, 2005... A new online service from Edit.com gives business owners the control they are looking for when considering Web site maintenance. Edit.com is an online service that works with any existing Web site to give the owner the ability to quickly and...
Integrating business functions.(Geldman Computer Systems Inc)(accounting software)(Brief Article)
November 1, 2005... Geldman Computer Systems, Inc. released a new version of The Business Integrator for Windows, a powerful, customizable software solution for distributors, wholesalers and manufacturers that provides a range of functions required by the industry...
Enhancing labor efficiency.(UTi Integrated Logistics)(Brief Article)
November 1, 2005... RedPrairie Corp. announced that its Workforce Performance Management solution was selected by UTi Integrated Logistics to optimize labor productivity across selected customer sites. For competitive advantage, logistics providers like UTi strive...
The safety specialists: strategic growth and specialization go hand in hand at Safety Today, a $35-million safety specialist with coverage throughout North America.(safety measures)(Cover Story)
November 1, 2005... Being a specialist really means something at Safety Today, a distributor of personal protection equipment and related safety services based in Columbus, Ohio. Just ask Kevin Morgan, MRO sourcing leader at Owens Corning in Toledo. Owens Corning...
Golden oldies: employers find new value in mature workers.(management methods)
November 1, 2005... NOT LONG AGO, many employers looked askance at older workers, figuring they lacked the drive and imagination of their youthful cohorts. And besides, went the reasoning, younger people would work for less money.
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Tools of the trade: outside salespeople have a wealth of marketing tools and materials, but what really works best is a matter for debate.(marketing techniques)
November 1, 2005... There is no shortage of marketing products out there that promise to turn your salespeople into number-increasing geniuses. We had no less than five solutions companies approach us about being featured in these pages. And while one could drill...
So much training so little time: three companies that know how vital training can be talk about their methods and how they have worked.(TRAINING)
November 1, 2005... Distributors and manufacturers find themselves in a constant state of training these days. If it doesn't involve yet another upgrade in one technology or another, it can be a new and improved product line that the sales staff has to know ASAP....
Training's new paradigm: know exactly what your sales process is supposed to be.(MANUFACTURER'S VIEW)
November 1, 2005... TRAINING: why do we do it and what do we expect to get from it? All too often, the objectives for what will be gained from training are not clearly defined.
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"New Product Training," "Application Training" and...
Getting benched is a good thing: Lista International's workbench is multi-functional, ergonomic and flexible for most any application.
November 1, 2005... Lista International's multi-functional workbench, with the Nexus System, can be used as a multi-person workstation, designed to meet the needs of a variety of applications, such as service, repair, research and technical work. Ergonomically...
Storage system.(NEW PRODUCTS)
November 1, 2005... Rotabins consist of a series of circular revolving steel shelves, dividable into triangular bins, and mounted in stacks on a vertical stem or axle which operate on the lazy-Susan design; and are available in three sizes, Series 1300, 1200 or...
Wall brackets.(NEW PRODUCTS)
November 1, 2005... This economical projecting wall bracket system provides a clean, streamlined appearance; is fast and easy to install; and is designed to accept standard size extrusions, which are connected with double-sided tape, self-drilling screws or both....
Screw-holding tools.(NEW PRODUCTS)
November 1, 2005... This line of ProHold Tip screw-holding tools includes ballpoint hex T-handles, screwdrivers and L-wrenches, and star T-handles, screwdrivers and L-wrenches; and features a nonmagnetic, corrosion-proof button that securely holds screws to the...
Line laser.(NEW PRODUCTS)
November 1, 2005... The CrossLiner Model RT-7715-2 was designed with input from a variety of trade professionals; and boasts a wide vertical beam angle, an attachment accessory with a 45[degrees] tilt/swivel angle range, and super bright laser lines.
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Extender crossbars.(NEW PRODUCTS)
November 1, 2005... This unique, U-shaped crossbar can accommodate conduits up to 11.8 in. in diameter; can be attached along either the inner or outer radius; and can be assembled into any number of customized systems.
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igus, Inc....
Knife system.(NEW PRODUCTS)
November 1, 2005... The Dolphin knife system is offered in an attractive counter-top display; is complete with 9 utility knives and holders, 10 packages of standard-size trapezium-style blades, and 10 packages of standard-size hook blades.
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Multimeters.(NEW PRODUCTS)
November 1, 2005... The insulation multimeters, 1587 and 1577, combine a 1kV digital insulation tester with a full-featured true-rms digital multimeter in a single, compact, handheld device that weighs 1 lb., and easily fits in a toolbox or on a tool belt.
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Capacitor assemblies.(NEW PRODUCTS)
November 1, 2005... The VAR ML line of fixed capacitor assemblies provides power factor improvement for applications from 2 to 200 kvar; and are ideal for locations using induction motors or where small multiple loads require reactive compensation.
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Industrial monitor.(NEW PRODUCTS)
November 1, 2005... The 1652 is an industrial-grade fiber optic monitoring system designed with 2 measurement channels and an easy-to-read 2-line LED display; can be incorporated into an industrial control scheme; and is encased in a tamperproof metal enclosure....
Splice/reducer.(NEW PRODUCTS)
November 1, 2005... The MOLE in-line splice/reducer is tailored exclusively for direct burial applications; is made with a specialized material that forms a water-tight connection; and is rugged enough to withstand abrasions that may occur in direct burial...
Cleaning machine.(NEW PRODUCTS)
November 1, 2005... The SURFOX Mini is lightweight, portable and incorporates a new, smaller cleaning wand with an on-board cleaning reservoir, and produces the same full power output as its sister products.
J. Walter, Inc. www.walterinc.com
Head protection.(NEW PRODUCTS)
November 1, 2005... The Standard hard hat combines a low-profile, full-brim shell design with the company's patented comfort suspension system, which features a large, pillowed cotton brow pad and includes easy-to-use vertical height adjustments.
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Signaling light.(NEW PRODUCTS)
November 1, 2005... The control tower stack light offers build-to-order flexibility and easy installation with a smaller, 30mm diameter size designed to help boost productivity and enhance operator safety in environments with more tightly clustered production...
Hose fittings.(NEW PRODUCTS)
November 1, 2005... This new line of hydraulic hose fittings will allow the company's mobile service units to crimp up to 1 1/4-in. high pressure spiral hose onsite, utilizing a non-skive ferrule.
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PirtekUSA www.pirtekusa.com
Industrial coolant.(NEW PRODUCTS)
November 1, 2005... Kleerkut 4900 is specially designed to meet the demands of high-temperature alloys, stainless steel and titanium processes; and minimizes environmental impact by increasing the longevity of the coolant, reducing the need for additional chemical...
Tool holders.(Brief Article)
November 1, 2005... The Thermolock line has been expanded with more than 60 new shrink-fit toolholders and extensions, designed to meet the growing call for high-speed tooling in smaller sizes; and are ideal for demanding work where precision and quality are...
Dual motor vacuums.(DM1400T and DM1800T )(Brief Article)
November 1, 2005... The DM1400T and DM1800T are dual-motor, upright vacuums that deliver maximum cleaning performances; come equipped with an onboard tool kit that includes a telescoping wand; and are designed for durability and comfort.
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Table saw.(Brief Article)
November 1, 2005... The TS 250 portable table saw offers a 25 1/2-in. x 30-in. table; is ideal for ripping or crosscutting materials to size; and features a number of innovations, including a T-slot miter gauge, the parallel fence, and an integrated table...
Revolving ball knob.(Brief Article)
November 1, 2005... The revolving ball knob, with inch or metric mounting threads, is designed to be used in applications where a comfortable, friction-free palm grip is required; and can be mounted on hand wheels, crank handles and other turning and steering...
Vacuum cup suspensions.(vacuum cup suspensions )(Brief Article)
November 1, 2005... These soft-touch vacuum cup suspensions feature spring suspensions made from stainless steel and a wide variety of bellows-style vacuum suction cups for gently handling delicate loads with minimal force.
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Anver...
Linear guides.(DryLin N self-lubricating)(Brief Article)
November 1, 2005... DryLin N low-profile linear guide system is extremely flat with a small mounting height and width; is entirely self-lubricating; and is ideal for high-speed application environments that prohibit the use of lubricated linear systems.
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Engineered valves.(valves )(Brief Article)
November 1, 2005... Designed for most any application, these valves allow for optimum system performance; can be used with hydraulic fluid, oil, air, refrigerant, water, chemicals, fuel and gases; are crafted of steel, brass, stainless, aluminum or monel; and are...
Pneumatic clamp.(MILLHOG Air Clamp )(Brief Article)
November 1, 2005... The MILLHOG Air Clamp is a pneumatic cylinder clamping option for right-angle welding end prep tools that provides instant attach-and-release to speed up repetitive end prep operations.
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ESCO Tool www.escotool.com...
Knowing what customers value: positive benefits are the result of going the extra mile and learning what customers value most from you.
November 1, 2005... TOO OFTEN, distributors will offer the end user every service they have: a practice that ends up costing them a lot of money to provide. What we as distributors try to do is qualify the customer's needs and provide services that will help...
Everyone is a seller.(sales management)
November 1, 2005... After he graduated, the son of a friend of mine got a job with one of the largest financial institutions in the country. After congratulating him, I asked what his duties were in the new position. He reacted almost defensively, saying, "I'm not...
Hot stick finger light.(Brief Article)
November 1, 2005... Patent-pending LITFINGER is the first hot stick finger light; features a built-in LED light for use in dark or unlighted areas; and fits all major hot sticks with splined universal slotted connector.
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Underwater...
Screwdriver.(Brief Article)
November 1, 2005... 18V heavy-duty steel framing screwdriver is designed to deliver increased levels of speed, runtime and durability; allows users to perform a variety of fastening applications; and is ideal for commercial drywall, MRO, mechanical, HVAC and metal...
Grabber.(Brief Article)
November 1, 2005... The Grabber is a handy and cost-effective device for improving worker safety by making it easy to keep gloves, hats, rags, tools and more within reach at all times; holds gloves of every style, size and thickness, for virtually any application;...
Palm laser.(Brief Article)
November 1, 2005... PLS2 palm laser is improved to work outside in bright sunlight; is ideal for short and mid-range layout of fences, masonry, decks, steel columns and more; and is fully self-leveling, compact and durable.
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Pacific...
Safety-rated flashlights.(Bright Star Lighting Products)(Brief Article)
November 1, 2005... WorkSAFE family of flashlights is rated to UL 783 Class I, Division 1 to minimize the risks associated with operating a flashlight in hazardous locations; and features 5 distinct models, including 2 handheld lights, 2 lanterns and a headlamp....
Combination hammer.(PRODUCT NEWS)
November 1, 2005... The KHE 54 Spline Drive combination hammer allows users to quickly and easily move between hammer drilling and chiseling operations without switching tools.
Metabo Corp. www.metabousa.com
Film-backed disc.(PRODUCT NEWS)
November 1, 2005... PASCO Q711T film-backed disc features full phenolic resin bond for improved grain adhesion; utilizes premium white aluminum oxide grain for a faster rate of cut; features superior finishing characteristics; strong yet pliable .003 polyester...
Eye protection.(PRODUCT NEWS)
November 1, 2005... Safety eyewear added to line of personal protective products; meets the requirements of ANSI Z87+; includes 12 styles in several frame and lens color combinations; and fills the needs of any type of industrial job where safety eyewear is used....
Silicone-coated hose.(wire-reinforced fabric hose )(Brief Article)
November 1, 2005... NS is a wire-reinforced fabric hose with a silicone-coated fiberglass inner layer and a silicone-coated Nomex outer layer; is lightweight, flexible, non-kinking, and designed for both high and low temperature extremes; and is resistant to many...
Pump catalog.(Cat Pumps )(User-friendly and informative pump catalog guides )(Brief Article)
November 1, 2005... User-friendly and informative pump catalog guides users through the process of selecting the right triplex high-pressure piston or plunger pump for the application; and features the complete line of high-pressure, reciprocating triplex piston...
Pushbutton switches.(1200 Series pushbutton switches)(Brief Article)
November 1, 2005... These 1200 Series pushbutton switches are available in NO and NC models that can handle up to 8 amps at 125 VAC, and 4 amps at 250 VAC or 24 VDC; and provide 10,000 cycles of life in operating temperatures from -20[degrees]C to +55[degrees]C....
Captive screws.(Southco captive screws )(Brief Article)
November 1, 2005... These captive screws are designed for electronic heat sink applications; provide a consistent, high-load mechanical fastening solution; and maximize thermal conductivity regardless of chip thermal expansion, shock and vibration.
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Cold storage door.(Barrier Glider)(Brief Article)
November 1, 2005... The BARRIER Glider, a thermal air sealing, impactable, high-speed cold storage door, features the Thermal Air sealing system that inflates 6-in. diameter, conforming fabric ducts to seal the perimeter of the doors.
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3-watt converters.(3-watt SMD converters )(Brief Article)
November 1, 2005... The RW series of 3-watt, regulated SMD converters feature regulated output, wide input voltages, single output voltages, wide operational temperature range, standard 1kVDC galvanic isolation, and a high MTBF figure.
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Lift trucks.(Fortis H40-70FT )(Brief Article)
November 1, 2005... The Fortis H40-70FT lift truck series reduces operating costs by matching the right engine with the proper transmission; features electro-hydraulic controls to reduce driver fatigue and increase comfort; and can handle capacities from...
Laser optics.(ZnSe optics )(Brief Article)
November 1, 2005... C[O.sup.2] ZnSe optics for 25- to 200-watt lasers are available from stock in 1/2-in. to 1 1/2-in. diameter sizes with focal lengths from 1 in. to 25 in. in 1/2-in. increments.
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Laser Research Optics...
Industrial-grade latch.(push-to-close slide-bolt latch )(Brief Article)
November 1, 2005... A push-to-close slide-bolt latch provides secure latching and offers the ability to slam the latch closed even if the lock is engaged; a wide, thick steel paddle-style actuator handle provides a solid and convenient grip for gloved hands in...
Shaft attachment.(FS2 Flex Shaft)(Brief Article)
November 1, 2005... The FS2 Flex Shaft attaches to any RZ model Spiral Saw; converts the tool into a lightweight, precision sanding, grinding, polishing, carving and detailing tool; is easy to handle; and is an ideal solution for accessing hard-to-reach or tight...
Watertight accessories.(watertight pin)(sleeve electrical plugs)(Brief Article)
November 1, 2005... This new line of watertight pin-and-sleeve electrical plugs, receptacles, connectors, inlets and mechanical interlock devices is designed to conform to IEC 309-1 and 309-2 global standards; and provide safe and reliable portable electrical...
Groove treatments.(panels)(Brief Article)
November 1, 2005... These decorative groove treatments for slatwall are available in a variety of colors; are designed to meet the ever-changing retail environment; are fast and easy to install; and allow panels to be changed after installation.
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Sensor brochure.(Brief Article)
November 1, 2005... The latest World Beam Series Sensors brochure is an overview of products, application examples and model selection tables.
Banner Engineering www.bannerengineering.com
1-watt flashlight.(FlashLED)(Brief Article)
November 1, 2005... The FlashLED FLT-3101 offers a powerful 1-watt LED light source; operates for 73 hours on 3 standard AA batteries; measures 8.23 in. long and weighs 2.9 oz.; and provides a head that optimizes light color, intensity and dispersion.
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Compressors.(Standard Sigma Frequency Control)(Brief Article)
November 1, 2005... Standard Sigma Frequency Control compressor packages are available from 15 to 335 hp; provide flows from 17 to 1568 cfm in pressures from 80-217 psig; and are designed to achieve maximum efficiency over a wide flow range.
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Valve series.(Holmbury Limited )(Brief Article)
November 1, 2005... The ATR check valve series is a comprehensive line of high-pressure hydraulic check valves specially suited for non-corrosive mineral-based oils and liquids; and is designed for pressures up to 5,000 psi.
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Hot Knife.(Brief Article)
November 1, 2005... The HK-60 Hot Knife features a double-edge blade tip that reaches 1,050[degrees]F within 2 minutes; cuts and seals rubber and synthetic materials simultaneously; is comfortable to hold; and is only 6 3/4 in. long.
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Test Kits.(Brief Article)
November 1, 2005... These cotton fiber quick-change test kits each feature 8 abrasive discs in coarse to fine grit sizes, and 1 holder, which allows users to determine the best match for their own abrasive requirements.
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Rex-cut...
Tungsten carbide.(Cerbide Inc)(Brief Article)
November 1, 2005... Cerbide is a newly developed carbide that can perform at a higher level of abrasion and erosion resistance than previous tungsten carbides; wears longer in both wet and dry low-impact applications.
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Cerbide, Inc....
Tapes and adhesives.(Brief Article)
November 1, 2005... Colored PTFE tape and adhesive products are suited for customers who need high-performance characteristics of Calendared PTFE and want to color code specific applications; available in blue, green, red and black.
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Roll adjuster.(PRODUCT NEWS)
November 1, 2005... The roll adjuster is a new addition to Pinpoint's line and is compact and easy to use in all industrial environments such as paper mills, converting lines, printing presses and various roller and Web-based applications.
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Flood pumpers.(PRODUCT NEWS)
November 1, 2005... The pumper features dual vacuum/dual pump motors that can pull in 200 cubic feet per minute and can operate on a single power line; and discharges automatically through a standard 3/4-in. garden hose.
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US...
Multimeters.(DM-300 digital multimeter)(Brief Article)
November 1, 2005... The DM-300 series all come with a UL safety category rating of Category IV 600V and Category III 1000V; can be used in a variety of applications; and measure AC and DC voltage, check diodes and verify continuity.
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Proximity sensors.(PRODUCT NEWS)
November 1, 2005... These ultrasonic sensors generate a highly focused beam of sound that can access tight spaces or openings; are 1/2 in. in diameter and 31/2 to 4 in. long; and are designed for pharmaceutical, medical, food and personal care packaging...