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Service means success.(EDITORIAL)
April 1, 2005... YEARS AGO, critics complained that industrial distributors merely sold products. If that were ever true, it certainly is not today. Distributors are problem solvers, assisting customers with myriad problems and, in many cases, partnering with...
Students say Y.E.S. to igus Support program.(AROUND and ABOUT)(Brief Article)
April 1, 2005... HIGH SCHOOL AND COLLEGE STUDENTS across the country are getting help from igus, Inc., with their mechanical design ideas and inventions, thanks to the company's new Young Engineers Support program. Y.E.S., as it is known, donates igus products...
Company news.(AROUND and ABOUT)(Brief Article)
April 1, 2005... Klein Tools was named the official hand tool of the American Le Mans Series, a series of North American sports car races based on the 24 hours of Le Mans, the world's most famous endurance race. As part of its sponsorship, Klein and ALMS have...
Awards.(AROUND and ABOUT)(2004 Gold Alliance Supplier Award )(Brief Article)
April 1, 2005... Applied Industrial Technologies received the 2004 Gold Alliance Supplier Award from Vulcan Materials Co... The Bostwick-Braun Co. presented Innovator Awards to nine employees: internal logistics supervisor Scott Wolfrum; HR manager Julia Morr;...
Over 200 years of solutions for hand finishing.(COMPANY PROFILES)(Pferd Inc.)(Company Profile)
April 1, 2005... A Tradition of Quality
PFERD INC. is the U.S. subsidiary of August Ruggeberg GmbH & Co., which began as a file manufacturer in Germany in 1799. The PFERD logo has become the recognized symbol for the highest quality hand finishing tools....
Earnest Machine.(COMPANY PROFILES)(Brief Article)(Company Profile)
April 1, 2005... We keep assembly lines moving, machines humming, the job site buzzing and customers smiling. We can meet your needs with large inventories of standard and specialty fasteners in a wide variety of sizes, styles and finishes.
[ILLUSTRATION...
Tompkins Industries, Inc.(COMPANY PROFILES)(management)(Company Profile)
April 1, 2005... Tompkins Industries was founded in 1967 in the Tompkins family garage by J.L. Tompkins Sr. Mr. Tompkins envisioned a company that puts customers first, providing them with quality products at competitive prices, and the best service the...
Gates Customer Solutions Center-finding better solutions faster.(COMPANY PROFILES)(Brief Article)(Company Profile)
April 1, 2005... The Gates Worldwide Fluid Power Division has moved its best engineers, technicians and support staff, relocated its time-tested machinery from its Rockford and Galesburg, IL, plants and invested in new high-tech equipment so that you can get...
Learning through application: East Carolina University's industrial distribution laboratory gives students hands-on experience and practical knowledge of a working Distribution branch office.(NEWS)
April 1, 2005... NEWTON, MASS. -- Nestled in the College of Technology and Computer Science, within the hallowed halls of East Carolina University, and amidst the Industrial Distribution and Logistics Program, is a laboratory--the first of its kind, but likely...
ISA meets in Toronto May 14-16.(NEWS)(Industrial Supply Association)
April 1, 2005... The Industrial Supply Assn.'s annual spring ISCON meeting will be held in Toronto May 14-16. The year's event takes as its theme, "A World-Class Opportunity."
ISA president Tom Berger said attendees will be curious to get updates on a...
White Cap acquires Greenwald Supply.(NEWS)(White Cap Construction Supply Inc.)(Greenwald Supply Inc.)
April 1, 2005... White Cap Construction Supply Inc., distributors of specialty hardware, tools and materials to construction contractors, announced Feb. 28 that it had acquired Greenwald Supply Inc. and Greenwald Industrial Products Co., Inc. Greenwald, which...
Health care costs plague distributors.(NEWS)(Brief Article)
April 1, 2005... Distributors who took part in a recent INDUSTRIAL DISTRIBUTION online survey say rising health care costs are an ongoing concern for their companies. One-hundred percent of respondents answered "yes" when asked that question, bolstering claims...
BSA heads north for annual meeting.(NEWS)
April 1, 2005... Globalization will be a key theme for Bearing Specialists Assn. members as they head to their annual meeting May 14-17 at the Fairmont Hotel in Vancouver, British Columbia.
Keynote speaker Scott Benfield, of Benfield Consulting, will report...
Distributors.(PLAYERS)(appointments)(Brief Article)
April 1, 2005... Hughes Supply named Neal J. Keating chief operating officer... Tower Fasteners promoted Mark A. Shannon to vice president of sales and marketing... The Bostwick-Braun Co. elected Bob Sands vice president of finance, and named industrial...
Manufacturers.(PLAYERS)(appointments)(Brief Article)
April 1, 2005... Pentair, Inc. named Richard J. Cathcart vice chairman and Jack J. Dempsey senior vice president, operations and technology.... Pelican Products named Bill Prunty a regional sales manager in the commercial sales division... Parker Hannifin...
Software/technology.(PLAYERS)(appointments at Mango Network)(Brief Article)
April 1, 2005... Mango Network announced the formation of its board of advisors and named John W. White, Sunny Vanderbeck, and Walter Foss as members.
Players is edited by Alice Yu Miller. Send personnel announcements to ayumiller@reedbusiness.com
Prepare your elevator speech: not just for elevators, this short presentation is designed to grab the attention of new prospects in a succinct yet comprehensive way.(STRICTLY for SALES)
April 1, 2005... I DON'T KNOW who coined the term "elevator speech," but I know it's been around a long time. It's one of those old chestnuts in sales that everyone needs to know about.
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An elevator speech is a short presentation...
Choose Infor, one of the largest software companies focused exclusively on the distribution industry.(COMPANY PROFILES)(Advertisement)
April 1, 2005... Today, thousands of distributors across North America rely on our Distribution Essentials solutions to run their businesses. With a combined track-record that is unparalleled in the industry, Infor understands the complex and unique challenges...
Pure profile.(COMPANY PROFILES)(Brief Article)(Company Profile)
April 1, 2005... More than 12,000 distributors and 600 of the world's most recognized manufacturers choose ORS Nasco for pure wholesale, pure value, in industrial and welding supply.
ORS Nasco delivers the single-source cost efficiencies and product...
Legris: committed to bringing economic value to its distributors since 1971.(COMPANY PROFILES)(Brief Article)(Company Profile)
April 1, 2005... Since entering the North American market in 1971, we have been committed to bringing innovation, quality and value to our customers. Industrial distributors recognize Legris as a value added supplier, bringing a strong brand recognition with a...
APICS in New Orleans.(ASSOCIATIONS)
April 1, 2005... The Assn. for Operations Management announced its general and featured speakers for the 2005 APICS International Conference and Exposition, held Oct. 16-18 in New Orleans.
Mike Ditka, former head coach of the National Football League's...
NAW elects 2005 officers.(ASSOCIATIONS)(National Association of Wholesaler-Distributors)(Brief Article)
April 1, 2005... Members of the National Assn. of Wholesaler-Distributors have elected their new officers for 2005.
Officers include Sydney "Tucker" Jones III as chairman of the NAW Board of Directors; Robert Reynolds as chairman-elect; Raymon A. York as...
PTDA launches new Web site.(ASSOCIATIONS)(Power Transmission Distributors Association)(Brief Article)
April 1, 2005... The Power Transmission Distributors Assn. launched a new, state-of-the-art Web site, that now features: a new and improved design with bold colors and images to capture the strength of the industry; improved navigational tools with dropdown...
STAFDA selects Powell.(ASSOCIATIONS)(Specialty Tools & Fasteners Distributors Assn)
April 1, 2005... The Specialty Tools & Fasteners Distributors Assn. announced the selection of former U.S. Secretary of State Colin Powell as the General Session keynote speaker for the association's convention this November in Baltimore.
The convention,...
Calendar.(Brief Article)(Calendar)
April 1, 2005... May 4-5
NIF Show / East
Baltimore
www.fastenershows.com
May 14-16
ISA
2005 ISCON
Toronto, Ontario
www.isapartners.org
May 14-18
BSA
Annual Convention
Vancouver, British
Columbia
...
Bright Star: first in flashlight safety.(COMPANY PROFILES)(Company Profile)
April 1, 2005... OVER 60 YEARS AGO...
Bright Star introduced the world's first safety-rated flashlights. Our unrivaled commitment to pioneering the safest flashlights in existence continues to this day. In fact, we offer a wider array of safety-listed...
Cobra Carbide.(COMPANY PROFILES)(Brief Article)(Company Profile)
April 1, 2005... Cobra Carbide was founded in 1992 to meet the growing need for Carbide Round Tools in the U.S.A., as well as the European and southeast Asian markets. Today Cobra Carbide has become one of the leading manufactures of high precision, Solid...
Baldor Electric Company.(COMPANY PROFILES)(management)
April 1, 2005... Baldor Electric Company designs, manufactures, and markets a broad line of energy-efficient electric motors, adjustable--speed drives, linear motors, motion control products and generators. We have more than 6,500 different stock products...
A new generation in drive technology: reliable. Easy to use. High performance.(Brief Article)
April 1, 2005... Baldor's new H2 Series of Inverter, Vector and Servo Drives deliver a new benchmark for industrial drive performance and reliability.
The H2 Series is designed, tested and manufactured to be the most reliable, easy to use, high performance...
Brennan offers more than 15,000 different products: expanded lines now include instrumentation, SAE J518 Split-Flange and 4-Bolt Flange Fittings.(COMPANY PROFILES)
April 1, 2005... Brennan continues to respond to customer needs by introducing new and expanded lines of fittings. Like our other products, all of the new Brennan fittings are in stock now and available for immediate delivery.
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Expanding horizons: hose and accessories distributor Westflex Industrial has written a success story in the San Diego market by honing its niche, focusing on service and always being on the lookout for the next great opportunity.(Cover Story)
April 1, 2005... When Dixon LeGros became manager of Western Hose & Supply in 1979, he knew the company had potential. He was working for another hose distributorship at the time, but was approached by the owners of this fledgling company to take over the...
Power Transmission Products, Inc.(COMPANY PROFILES)(Carlisle Power Transmission Products Inc.)(Brief Article)(Company Profile)
April 1, 2005... Building Value into Our Products... and Our Company
Carlisle Power Transmission is committed to creating value for our distributor partners and their customers. For almost 100 years, Carlisle has adhered to a strict philosophy of supplying...
Flexaust Industrial.(COMPANY PROFILES)(Company Profile)
April 1, 2005... Company Profile
The Flexaust Company is the leading manufacturer of lightweight hose and duct for industrial, appliance and commercial applications. When it comes to pollution solutions, look no further than Flexaust.
[ILLUSTRATION...
Coilhose Pneumatics.(COMPANY PROFILES)(Brief Article)(Company Profile)
April 1, 2005... Savvy industrial distributors have long realized the profit available in the pneumatics accessory market. And the most profitable pneumatics assessories come from Coilhose Pneumatics. Coilhose Pneumatics has been a leading manufacturer of...
OPW: providing a systems approach to the industry.(COMPANY PROFILES)(OPW Engineered Systems)(Company Profile)
April 1, 2005... OPW Engineered Systems, member of the OPW Fluid Transfer Group, specializes in the engineering, designing and manufacturing of systems for the safe and efficient handling of critical hazardous materials. With the help of our partners,...
Questions still outnumber answers: many health care theories are advanced but few definitive solutions exist.(HEALTH CARE)(Health and safety authority)
April 1, 2005... PEOPLE LOOK at the overall health care situation in America the same way they look at how to run their local highway department. Everyone has a better idea. Everyone has a different approach. But no one has a solution.
Like the potholes in...
Underwater Kinetics--serious product solutions for serious professionals.(COMPANY PROFILES)(Brief Article)(Advertisement)
April 1, 2005... We at Underwater Kinetics (UK) know that industrial, utility, government, fire, first responder, safety, and search and rescue professionals demand incredibly durable, safe, and novel solutions that perform in the harshest environments.
...
Hose Master Inc.(COMPANY PROFILES)(management)(Company Profile)
April 1, 2005... Company Profile:
Hose Master Inc. is an industrial manufacturer of corrugated and stripwound metal hose; as well as metal bellows and expansion joints. Sam J. Foti, a specialty machine builder with more than forty years of experience in...
Independent Distributors Cooperative--USA[R].(COMPANY PROFILES)(Brief Article)(Company Profile)
April 1, 2005... www.IDC-USA.com
The independent distributor competes in a world of change. More and more independent distributors realize they can no longer engage in "business as usual" as they face consolidations, business loss to national chains,...
Odessa, Texas--the center for commerce in West Texas.(COMPANY PROFILES)(Advertisement)
April 1, 2005... Odessa, Texas is located halfway between Dallas/Fort Worth and El Paso on Interstate Highway 20 in the heart of West Texas. Odessa is big enough to demand superior roadway and railway systems yet small enough to get around quickly. The location...
Center stage in Vegas: New York-based hydraulics distributor Atlantic Industrial Technologies carves out a niche in entertainment, and rocks the house in Las Vegas.(DISTRIBUTOR PROFILE)
April 1, 2005... To hear the story being told, Robert Ferrara didn't exactly believe that the phone call he received that November afternoon in 2003 was real. A client, McLaren Engineering, was calling his hydraulics distributorship, Atlantic Industrial...
Hansen Couplings: 90 years of coupling solutions.(COMPANY PROFILES)(Brief Article)(Company Profile)
April 1, 2005... Hansen Couplings has provided coupling solutions for 90 years. An early pioneer, Fred Hansen, founder of The Hansen Manufacturing Company in 1915, invented many of the Quick-Connect couplers in common use today.
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Palmetto Packings: since 1863.(COMPANY PROFILES)(Advertisement)
April 1, 2005... The combination of our Palmetto Braided Packing line, compressed asbestos-free sheet gasketing, packing extractors-tools, Palmetto Palseal Joint Sealant, and various other exclusive products makes Palmetto your obvious choice as a partner in...
Increase sales & profits sell pump & valve sealing devices.(COMPANY PROFILES)(Brief Article)(Company Profile)
April 1, 2005... Palmetto has manufactured the finest in braided packing since 1863 and has many satisfied customers to attest to the quick, accurate and hassle-free service.
[ILLUSTRATION OMITTED]
With a 4.8 out of a possible 5 customer satisfaction...
Parker Industrial Hose Division.(COMPANY PROFILES)
April 1, 2005... Parker Industrial Hose Division is pleased and proud to showcase our first Circle of Safety certified distributors. This list is current through February 2005. To learn more about the Circle of Safety Program, please see the ad at left.
...
Prophet 21: technology solutions for the distribution industry.(COMPANY PROFILES)(Brief Article)(Company Profile)
April 1, 2005... Prophet 21, the leading technology provider for the distribution industry, develops technology solutions and services to help distributors increase sales, improve customer service, and reduce operating costs.
* Prophet 21 CommerceCenter,...
Developing an effective sales force: a Sales Effectiveness Process can help salespeople do the right things to stay organized, focused and on top of their game.(SALES)(Sales Effectiveness Process )
April 1, 2005... If you could give your sales force a "purple pill" that would boost their effectiveness by 25 percent or more, would you do it? There are no prizes for guessing how a typical sales manager would answer this question.
Sales professionals...
Heim Bearings.(COMPANY PROFILES)(Company Profile)
April 1, 2005... Heim--The First Name in Rod Ends
In 1942, Lewis R. Heim developed and produced the first integral rod end bearing in the U.S. Today, RBC Bearings' Heim Division produces the industry's widest selection of rod end types for commercial,...
Ridge Tool Company offers premium hand tools for the professional.(COMPANY PROFILES)(Brief Article)(Company Profile)
April 1, 2005... For every job application, there is a specific hand tool. One tool company strives to manufacture quality hand tools to help users be successful: Ridge Tool Company. Ridge Tool offers a diverse hand tool selection to meet users' needs and to...
Standard Abrasives' terrific trio finishes first.(COMPANY PROFILES)(Brief Article)(Company Profile)(Advertisement)
April 1, 2005... Standard Abrasives' Flap Brushes, LDW Convolute Wheels and GP Plus Convolute Wheels have achieved outstanding sales increases, improved performance and unsurpassed customer satisfaction. Here are just a few of the success stories that prove...
Metric or inch, fasteners are everywhere: two new England-based fastener distributors keep on top of their ever-expanding markets in the ever-shrinking world.(MARKET OUTLOOK)
April 1, 2005... TWO NEW ENGLAND-BASED DISTRIBUTORS of fasteners have more in common lately than counting the days until spring arrives.
Vertex Fasteners, based in Pawtucket, R.I., and Atlantic Fasteners of West Springfield, Mass., differ in size, but are...
From student to employee: students from East Carolina and Eastern Michigan say they want to work for a customer-oriented, growth-oriented and employee-focused company when they complete their industrial distribution studies.(FEATURING TOMORROW'S DISTRIBUTION LEADERS)
April 1, 2005... Q: Upon graduation, what kind of company do you hope to work for and why?
MARK WILLIAM BRAY > AFTER GRADUATION, I plan to work for an industrial distributor. Over the past two years, I have been working part time for one of the largest...
Simonds.(COMPANY PROFILES)(Brief Article)(Advertisement)
April 1, 2005... "Look to Simonds for these other great products to keep your customers productive and your business profitable."
Call 1.800.343.1616 for more info or visit www.simondsinternational.com
Simonds Magnetic Tools
Designed to help with...
WMH Tool Group--JET[R], WILTON[R] and POWERMATIC[R].(COMPANY PROFILES)(Brief Article)(Company Profile)(Advertisement)
April 1, 2005... WMH Tool Group is a world-class supplier of high-quality products at competitive prices. Our reputation was built upon brands such as JET, WILTON, and POWERMATIC. In today's highly competitive marketplace, you're probably searching for ways to...
There's a light up ahead: Pelican's Recoil series shines light on the darkest of applications.(The best new products for your customers)(Brief Article)
April 1, 2005... Raising the bar for 1-watt LED lights, Pelican Products has unveiled the StealthLite, SabreLite, Little Ed and HeadsUp Lite as part of its Pelican Recoil series of safety-approved, technically advanced flashlights.
The SabreLite has a...
Revolving ball knobs.(The best new products for your customers)(Brief Article)
April 1, 2005... These revolving ball knobs can be used in place of revolving handles on equipment such as hand wheels; have a maximum heat resistance of 300[degrees]F, and a threaded spindle made of steel; and are available in inch and metric sizes.
...
Pressure gauges/flowmeters.(The best new products for your customers)(Brief Article)
April 1, 2005... New differential pressure gauges and flowmeters are designed for use where dangerous gases and vapors may exist; and are a lower cost alternative to other devices.
[ILLUSTRATION OMITTED]
Orange Research >> www.orangeresearch.com
Ride-on sweepers.(The best new products for your customers)(Brief Article)
April 1, 2005... The KM 100/100 ride-on sweeper is ideal for cleaning large facilities; and features operator-friendly and conveniently located controls, and an efficient dust-control and filtering system with an automatic cleaning device.
Tornado...
Spherical bearings.(The best new products for your customers)(Brief Article)
April 1, 2005... igubal spherical bearings eliminate installation hassles thanks to their self-aligning properties, which divert the need for exact placement of shafts and housing; and are made with high-performance plastics, making them lubrication free and...
Swing check valves.(The best new products for your customers)(Brief Article)
April 1, 2005... This line of 3- and 4-in. swing check valves is designed to protect food-grade and sensitive dry bulk contents at temperatures up to 350[degrees]F; provide low-resistance and true full-flow performance; and feature cast aluminum construction....
Truck scale.(The best new products for your customers)(Brief Article)
April 1, 2005... This truck scale incorporates 4 to 12 load cells, depending on the size; has a 90,000-lb. concentrated load rating; and can include a wide selection of digital weight indicators and displays.
[ILLUSTRATION OMITTED]
Alliance Scale, Inc....
C[O.sup.2] laser lenses.(The best new products for your customers)(Brief Article)
April 1, 2005... These C[O.sup.2] laser lenses are offered in 1/2-in. to 1 1/4-in. dia. sizes and various thicknesses, with focal lengths from 1 in. to 25 in., in 1/2-in. increments; are designed for beam delivery systems in 25 to 200 watt lasers; and are...
Mini fuse blocks.(The best new products for your customers)(Brief Article)
April 1, 2005... These mini fuse blocks, for use with 4, 6, 8 or 10 mini fuses, are recommended for supplemental accessory power requirements; and boast a clear cover with insulated O-ring that creates a water-resistant seal.
Waytek, Inc. >>...
Pacific Abrasive.(COMPANY PROFILES)(Company Profile)(Advertisement)
April 1, 2005... PASCO
Call Toll Free (800) 755-2042
7100 Village Drive, Buena Park, CA, 90621 * (800) 755-2042, (714) 994-2040 * FAX (714) 994-4723
3715 Bur Wood Drive, Waukegan, IL 60085 * (866) 891-0423, (847) 473-3609 * FAX (847) 473-3789
...
A balanced approach: attitude, process and technique are critical to successful customer service.(FINAL WORD)
April 1, 2005... THE MOST CRITICAL SUCCESS FACTOR to ensure great customer service is balancing attitude, process and technique. Companies that have strong customer service reputations have invested money and energy in these three areas of success.
...