Business Perspectives articles from June 2000

Business Perspectives archives from June 2000

What Is Customer Service?(Brief Article)
June 22, 2000... What is customer service? To some, it is to have their drink glasses promptly refilled by the wait staff without asking, while to others it is to be left completely alone during a meal. Good customer service can be that friendly smile or...

On-line Customer Care.
June 22, 2000... Jupiter Communications predicts that by the year 2004, on-line consumer shopping will reach $184 billion. In 1999, 4.8 million shoppers requested customer service assistance while shopping on-line. [1] With statistics like these, companies are...

Auto Zone's Service Obsession.
June 22, 2000... Almost anyone can build a retail environment and stock car parts on shelves, but no one has been able to match our dedication to and innovation in customer service in the automotive after market. When AutoZone, known at the time as Auto Shack,...

George Alvord on Customer Service.
June 22, 2000... Gate Gourmet (formerly Dobbs International Services, Inc.) is the leader in the airline catering industry. It is a fully-owned subsidiary of SAirRelations, the catering, travel retail, and hotel division of the SAirGroup, which also owns...

Think Small One Customer at a Time. One Associate at a Time.
June 22, 2000... What's the World's Largest Retailer's Customer Service Secret? One Customer at a Time. One Associate at a Time. Most companies like to brag, "We think big." Wal-Mart thinks just the opposite. It says, "We think small." As...

Extraordinary Customer Service Management: THE CRITICAL SUCCESS FACTORS.
June 22, 2000... Customers are more Knowledgeable and demanding than ever before. To ensure that an organization can meet new challenges, the entire organization should be "customer-centered," a shift from the more traditional "process-centered." Making this...

How to Make Your Guests Happy.
June 22, 2000... Who better to write about customer service than the man who literally defined the concept? Kemmons Wilson shares his ideas about customer service and why he wanted to establish training for the hospitality industry at The University of Memphis....

Customer Service and The Wilson School of Hospitality and Resort Management.
June 22, 2000... Hospitality: It's More Than Just a Smile--It's a Business Skill How many of the following have you seen or experienced in your travels? * You pull up at what is supposed to be a first-class hotel, and nobody is there to help you with...