Business Forum articles from March 22 2006

Business Forum archives from March 22 2006

Beyond the labor shortage: poor work ethic and declining customer satisfaction.
March 22, 2006... Despite the increasing rhetoric about valuing customers, customer satisfaction is actually declining in the U.S. Experts say that on average, U.S. companies manage to lose half their customers every five years. This could be attributed to...

Choosing a robust quality of work life.
March 22, 2006... Business periodicals, trade journals, academic publications and even the popular press seem to offer ever-increasing prescriptions about management. Nearly all seem to agree on one point. As never before, organizations are being buffeted by...

Employer beware: truth-in-hiring may be the new standard in recruiting.
March 22, 2006... During the past few years, several courts across the country, both state and federal, have imposed liability on employers who fail to deliver the kind of employment experience that was promised during the hiring or promotion process. Known...

When professionals become victims: the ethical implications of self-perceived victimhood.
March 22, 2006... Many professions have recently come under attack as the result of a variety of well-published scandals involving unethical or unprofessional behavior. Brokerage firms have been accused of trading stocks using insider information; bond traders...

Time for a human resources credo?
March 22, 2006... An enterprise realizes fully that its workers are not accompanied by a manufacturer's manual as an operating guide as are its capital tools. Yet, the productive contributions of workers are critical to the success of the enterprise. So, human...

China: going for the gold, silver, bronze ... green?
March 22, 2006... Linking China with Olympic medals is easy; at the 2000 Games, China received 28 gold, 16 silver, and 15 bronze medals. But China is now pursuing a new color: green, the "medal" of environmentalism. Probably China's most visible effort in this...