Business Forum articles

Recent articles from Business Forum

Beyond the labor shortage: poor work ethic and declining customer satisfaction.
March 22, 2006... Despite the increasing rhetoric about valuing customers, customer satisfaction is actually declining in the U.S. Experts say that on average, U.S. companies manage to lose half their customers every five years. This could be attributed to higher customer expectations or increased choices for...

Choosing a robust quality of work life.
March 22, 2006... Business periodicals, trade journals, academic publications and even the popular press seem to offer ever-increasing prescriptions about management. Nearly all seem to agree on one point. As never before, organizations are being buffeted by changes that threaten their very survival. Issues...

Employer beware: truth-in-hiring may be the new standard in recruiting.
March 22, 2006... During the past few years, several courts across the country, both state and federal, have imposed liability on employers who fail to deliver the kind of employment experience that was promised during the hiring or promotion process. Known generally as "Truth-in-Hiring" lawsuits, the legal...

When professionals become victims: the ethical implications of self-perceived victimhood.
March 22, 2006... Many professions have recently come under attack as the result of a variety of well-published scandals involving unethical or unprofessional behavior. Brokerage firms have been accused of trading stocks using insider information; bond traders of manipulating the U.S. Treasury Bond offerings;...

Time for a human resources credo?
March 22, 2006... An enterprise realizes fully that its workers are not accompanied by a manufacturer's manual as an operating guide as are its capital tools. Yet, the productive contributions of workers are critical to the success of the enterprise. So, human resources professionals spend much of their time...