Baseline articles from May 2002

Baseline archives from May 2002

Choosing Vendors: When Biggest Isn't Best.
May 9, 2002... You'd think a call-center expert--particularly one that provides staffing and services for some of the largest call centers in existence in wireless communications, healthcare and membership organizations and has some serious customer...

Dominos Falling for Lotus Notes?
May 9, 2002... Editor's note: IBM's Lotus Software division, under pressure by customers to clarify its product road map for Domino, on May 8 announced plans to continue to support and enhance the existing collaboration platform while offering separate paths...

Microsoft: More Business Apps On Tap.
May 9, 2002... If your company has sales of between $1 million and $800 million, don't be surprised when Microsoft business-application salespeople come a-knockin'. The mission of Microsoft's rapidly growing Business Solutions division--the combined...

What New CIOs Should Know.
May 13, 2002... When a company faces a crisis, CIOs often get replaced. Whether facing bankruptcy or simply a large-scale defection of top technology talent, company leaders must figure out who works out better: an insider moving up to fill the chief...

How to Capitalize on HP/Compaq Merger.
May 14, 2002... Hewpaq? Compackard? The $18.6 billion merger of Hewlett-Packard and Compaq is on, and so is the full-court press from rivals to steal customers amid the turmoil. Will it pay to take advantage? Maybe. IBM already has paid a visit to Tom...

Quiz: Which Storage Architecture?(Editorial)
May 14, 2002... Note: This quiz requires at least Microsoft IE 4.0, Netscape 6.0, or other compatible Web browser. Use our five-point scale to indicate how closely you disagree (1) or agree (5) with each statement. 1 2 3 4 5 We rarely share files between...

Quiz: Do You Need an Ad Hoc Network?(Editorial)
May 14, 2002... Note: This quiz requires at least Microsoft IE 4.0, Netscape 6.0, or other compatible Web browser. TRUE FALSE A third or more of our employees use laptops or mobile devices as their primary IT tool. We often form task-specific teams that work...

Quiz: Are Web Services Right for Your Company?(Brief Article)
May 14, 2002... Note: This quiz requires at least Microsoft IE 4.0, Netscape 6.0, or other compatible Web browser. TRUE FALSE We have a Web-based e-commerce infrastructure. We have staff with XML experience. Our B2B strategy favors direct connections over...

Instant Messaging: From Toy into Tool.
May 15, 2002... I remember the first time someone tried to persuade me of the business value of online chat. It was 1994, and a friendly bunch of entrepreneurs at a company called Ubique were touting a technology that allowed people to exchange not just text...

What Price Railway Safety?
May 15, 2002... Making the trains run safely and on time is like mom and apple pie. What's not to love, especially if you can demonstrate that a company will save money by doing so? The reality is that many benefits--like increased security, reduced risk...

Quaker Chemical's Collaboration Formula.
May 15, 2002... To Cathy Nelson, new technology provides a gift of time: an extra five hours each week, to be exact. That's the time Nelson, director of customer service at Quaker Chemical, used to lose while handling a frustrating jumble of phone calls and...

BofA's Direct-Deposit Debacle.
May 15, 2002... Bank of America customers in California, Nevada and Arizona got a rude shock on the weekend of March 15 when they tried to enjoy their paychecks. They couldn't. Payroll, Social Security and other electronic payments scheduled to be...

Ariba: Struggling Pioneer No. 2.
May 15, 2002... Like Commerce One, Ariba has suffered a few rounds of layoffs in the past year and is losing money. And like Commerce One, Ariba has had to rearrange executive ranks a few times as it tries to find the right leadership. One CEO lasted just...

Manugistics Group: Late Entrant.
May 15, 2002... Long strong in supply chain management, Manugistics is a newcomer to e-sourcing and e-procurement software. Last July, Manugistics signed a deal to resell online sourcing and procurement applications from Frictionless Commerce, a...

Quiz: Do You Need ebXML?
May 20, 2002... Note: This quiz requires at least Microsoft IE 4.0, Netscape 6.0, or other compatible Web browser. TRUE FALSE Our company deals with international supply chain partners electronically. We use large, standards-based private exchanges for...