Baseline articles from February 2003

Baseline archives from February 2003

Monkey CRM, Monkey Do.(Siebel Systems)
February 1, 2003... Is Siebel the 900-pound gorilla of customer relationship management--or more like King Kong just before his fall? Siebel forged a profitable new business, helping large companies track their interactions with customers. Now, SAP, PeopleSoft...

Season's Gratings.(online shopping)
February 10, 2003... Steve Golub, a New York software developer, got caught this holiday season between the physical and virtual stores of consumer electronics retailer Best Buy. His misadventure: Trying to use a gift certificate to buy Hoyle computer games in...

Changing the Fate of Those In Space.
February 10, 2003... There will be more questions than answers for weeks, if not months, to come. But one conclusion is certain, regardless of what happened on the outside or inside of the space shuttle Columbia. Technology has its limits. Information...

Calculating Costs: Building on the Work of Others.(Brief Article)
February 10, 2003... Thud. A project plan for a new customer data warehouse is dropped on your desk. The project is split into phases, each of which includes several smaller jobs. Each of those jobs involves coming up with a piece of the overall system: a tool...

Hospital Revives Its "Dead" Patients.(St. Mary's Mercy Medical Center)
February 10, 2003... In October, Cathy Uhl gave a blood sample as part of a routine physical examination, but less than two months later--according to the hospital that processed her laboratory results--she was dead. Fortunately, Uhl and some 8,500 other...

Bringing in Linux, for a Fee.
February 13, 2003... As large companies awaken to the potential savings inherent in Linux deployments, professional-services providers--especially those whose parent companies offer Linux software and hardware--are looking to supplement their licensing revenue with...

Voice of Experience: Martin Armitage.(Unilever Senior VP & Head of Global Infrastructure Organization)(Interview)
February 13, 2003... Martin Armitage Unilever Senior VP & Head of Global Infrastructure Organization London, United Kingdom www.unilever.com Manager's Profile: Responsible for maintaining information technology for 100,000 users at the global consumer-goods...

IBM Global Services: Tangled Up in Big Blue.
February 13, 2003... It's not as if IBM Global Services (IGS) is the underdog in the Linux market. Even though it wasn't the first one out there, once the parent company made Linux a priority, IGS has been tailoring many of its offerings for the penguin set--while...

Red Hat Professional Services: The RH Factor.
February 13, 2003... When you're a company that sells open-source code, it can be difficult to differentiate yourself from competitors. Recognizing this challenge, Red Hat launched its own professional services organization about a year-and-a-half ago to improve...

SCO Professional Services: SCO What?
February 13, 2003... Caldera Systems had been in the Linux enterprise business for years when it purchased two divisions of a Unix shop known as the Santa Cruz Operation (SCO), in 2001. It quickly became clear, though, which side was really earning its keep--Linux...

Quiz: Should You (Mis)Trust Computers?(Brief Article)
February 14, 2003... TRUE FALSE We use e-mail to authorize purchase orders and other financial documents Our network supports many remote and mobile workers Employees carry highly confidential information on laptops Certain processes (e.g., approving salary...