Baseline articles from February 2002

Baseline archives from February 2002

Microsoft IIS: Fight or Switch?
February 1, 2002... Last year's Code Red and Nimda worms hurt Microsoft's prestige and raised questions about the company's ability to conquer the security flaws plaguing its Web server and e-mail software. The worms caused servers to crash or to be taken out...

Q&A with NEHEN Co-Creator John Glaser.(Interview)
February 2, 2002... John Glaser likes to describe the NEHEN network as "the Napster of health care" data exchange. As vice president and CIO of Boston-based Partners Health care, a non-profit health care company, Glaser was instrumental in creating the New...

Is Your Medical Data for Sale?
February 2, 2002... About two weeks after undergoing surgery at a local hospital in the fall of 2001, medical claims specialist Mary Jane Stull of of Northbend, Indiana, received no fewer than four telemarketing calls from companies that provide home medical...

Good Data Is Profitable Data.
February 4, 2002... The antitrust trial of Microsoft served a couple of years ago as a warning to corporate information-meisters that you can have too much e-mail hanging around. Now, smart controllers of corporate knowledge weed out e-mail every 90 days or so,...

A Reverse Spin on Supply Chain.
February 4, 2002... Big V Supermarkets is taking a lesson from the hotel and airline industries: Use price to determine demand. The chain's secret weapon? Demand-based management (DBM) software. This is the flip side of supply chain management (SCM), in...

Measuring Up: The CIO's Shallow Pockets.(risk analysis spending in information technology projects)
February 4, 2002... Doing an up-front risk analysis is standard practice in many businesses, where it isn't unheard of for a company to spend the first 2% of a project's budget determining whether to spend the other 98%. For instance, a consumer-goods company...

How Citibank Saves with CRM.
February 4, 2002... Companies such as Citibank, looking for good software to manage their relationships with customers, are caught in a dilemma: to customize or not to customize? Businesses need to tailor software to meet specific needs and distinguish...

Aspire to Be a Leader? Rule No. 1: Start Young.
February 4, 2002... The best way to advance through the ranks as a technology manager is to constantly look for high-visibility projects. And you need to do that early in your career, not later. It's hard to get the opportunity at a midpoint in your career if you...

Health Care's Napkin Network.
February 4, 2002... John Halamka and John Glaser stood overlooking New Orleans' legendary Bourbon Street from the balcony of the Royal Sonesta Hotel. Below, knots of revelers were getting an early start on Mardi Gras, set to begin the next morning. It was a...

NEHEN Base Case.(New England Healthcare EDI Network)
February 4, 2002... Organization: New England Healthcare EDI Network (NEHEN) Headquarters: Waltham, Mass. Phone: (781) 890-7446 Business: Cooperative electronic medical records network involving health care providers and payers in Boston and New...

NEHEN's Founders in Profile.(New England Healthcare EDI Network)
February 4, 2002... John Halamka, MD CIO, CareGroup; Chairman, New England Healthcare EDI Network (NEHEN) Role: Halamka was one of the conceivers and founding members of NEHEN. He is an evangelist as well for the creation of regional networks for exchanging...

Emotional Intelligence: What does it Really Mean?
February 4, 2002... Emotional intelligence in a business leader is one of those qualities that's easy to recognize but hard to define. This may be because it's not so much a single quality as a facility for motivating people and effecting change within an...

Security Potholes on the Health Care Highway.
February 4, 2002... When a hacker broke into patient files at the University of Washington Hospital in May 2000, the intrusion was not the first time electronic medical records (EMR) had fallen into the wrong hands. Here are other examples from 1997 through 2000...

Sony: Is Talk Cheap? Not as Cheap as E-Mail.
February 4, 2002... At Gartner Inc.'s Customer Relationship Management (CRM) conference in September, Maureen Read came away shaking her head from a session on serving customers over the Internet. "There were people there talking about spending $11 on an e-mail...

Holy Grail for a Mixed-Up World.(enterprise application integration)
February 4, 2002... They were wrong. Though they had built a distributed architecture to deliver critical information immediately to major airports, Delta found it would be too expensive and difficult to deploy the architecture on a large scale. Instead, it turned...

A Dozen Smart Metrics, To Go.
February 4, 2002... The claim that information technology's benefits are real but not measurable is faint and, in this economic climate, dangerous praise. Luckily, it's also no longer the case: Corporations, analysts and academics are relying on tangible, new IT...

Tibco: Aggressive Front-Runner.(Tibco Software)
February 4, 2002... Tibco Software hasn't gotten to where it is--at the top of the heap of vendors of enterprise application integration software (EAI)--by standing pat. Already this year, the company has committed to an acquisition that strengthens it in the...

WebMethods: Building on B2B.
February 4, 2002... As its name suggests, WebMethods was born in the days when enthusiasm about the Net was rising. And the six-year-old company spent the late 1990s developing software to connect Internet applications. But it has now diversified by adding...

When Being Smart Isn't Enough.
February 4, 2002... Are you an effective leader? The answer would seem obvious, especially for managers who have ascended through the ranks. Yet leaders themselves often show a misunderstanding of what it takes to be successful, especially when they make...

Primer: Networked Storage.
February 4, 2002... STORAGE ARCHITECTURES The conventional wisdom is that network-attached storage is easy to set up but slow, and a storage area network is difficult but fast. New storage technologies merge these models into a lower-cost Internet...

How NEHEN Hangs Together.(New England Healthcare EDI Network)
February 11, 2002... Click here for PDF schematic of NEHEN's network The founders of the New England Healthcare EDI Network (NEHEN) quickly realized that the prospect of overhauling legacy systems would present a considerable barrier to their charter: creating a...

.NET vs. Java: Rhetoric to ROI?
February 13, 2002... Is the battle over Web-services development platforms finally poised to move beyond rhetoric and deliver real return on investment? With Microsoft's official unveiling Feb. 13 of Visual Studio .NET, its long-awaited and long-delayed...

Microsoft Marches into CRM.(MSCRM customer relationship management software)(Brief Article)
February 20, 2002... When Microsoft unveils its plans and strategy for its MSCRM customer relationship management software offering next month, the software giant will have a lot of explaining to do. A number of Microsoft's CRM "partners" say that Microsoft...

Lotus in Never Land.
February 21, 2002... Have IBM and Lotus execs inhaled too much pixie dust? Late in January, Big Blue staged its annual Lotusphere conference at Walt Disney World for customers of its Lotus software unit. Right next door to Epcot, Lotus general manager Al Zollar...

Readers Respond to Kmart Woes.(Letter to the Editor)
February 22, 2002... Baseline's coverage of Kmart's supply chain debacle provoked a welter of letters from readers eager to comment on the discount retailer's slide into Chapter 11 bankruptcy protection: I saw this company in trouble years ago! Employed as a...

Microsoft CRM Gets Early Debut.
February 26, 2002... Microsoft on Tuesday plunged into a new software pond--and laid the rumors to rest--when it officially announced plans to field a customer relationship management suite. Microsoft unveiled its CRM strategy a couple of weeks earlier than it...

Microsoft CRM: A Sneak Peek.
February 26, 2002... Outside of the few hundred developers at Microsoft who have seen prototypes of Microsoft's forthcoming MSCRM customer relationship management suite, relatively few have seen what Microsoft's small- to mid-market offering will look like. ...