Getting Results...For the Hands-On Manager articles from June 1996

Getting Results...For the Hands-On Manager archives from June 1996

The credible manager: when to be honest.
June 1, 1996... Imagine knowing a week in advance that several of your staffers are going to be let go - but not being able to say anything to them. It's hard, you say, but you have to bite the bullet. What happens, however, when one of those staffers approaches...

When grasp exceeds reach. (managing promotions)
June 1, 1996... When the evidence shows the employee doesn't merit promotion, then the difficult part of a supervisor's task begins. An employee who overrates his or her qualifications for advancement represents a delicate supervisory problem. Judging whether...

Violent employees: cues, clues, and constructive responses.
June 1, 1996... The violence that has become an epidemic on society's mean streets has finally come in from the cold. Like a mugger in a dark alley, it has struck with devastating impact in offices. Incidents of workplace homicides, assaults, and threats have...

Tools from TQM keep costs low, efficiency high. (total quality management at Chase Manhattan Bank's Global Payments and Treasury Services)(includes related article on process workflow)
June 1, 1996... If time is money, then whenever you shorten the time it takes to meet a customer's needs, you reduce your costs. You also delight your customer, leading to more business. That's why many organizations focus on the question: What are our...