Getting Results...For the Hands-On Manager articles from January 1997

Getting Results...For the Hands-On Manager archives from January 1997

"Who would have thought you were capable of this?" (identifying and managing talented employees)
January 1, 1997... The title of this article comes from a line in a newly released movie "The Associate," a Whoopi Goldberg comedy about the investment field and what a woman sometimes must do to get recognition in it - in this instance, make up a white, male...

Saying the wrong thing at the wrong time. (office communication)
January 1, 1997... How can you make a bad situation worse if an employee shouts at you or uses foul language? It's not hard to do if you choose one of four wrong ways (or some combination) that escalates the conflict. You can shout back, fire the person on the...

Are you a good role model for your people?
January 1, 1997... Managers can set performance standards by default as well as by design. Those who make themselves into positive role models earn the respect of everyone who works for them by ensuring that their actions speak at least as loud as their words. Here...

Aligning values with strategies. (interview with Strategy Implementation Pres. Rick Seaman)(Interview)
January 1, 1997... Rick Seaman is president of Strategy Implementation, Inc., a consulting firm based in Palo Alto, California. As the company name implies, his firm assists companies in shaping and implementing a wide array of market-based strategies....

Empowerment - from buzzword to process.
January 1, 1997... Ah, the buzzwords, over-used and often ill-defined, they form the backbone of all that is wrong with business. It's not that the concepts lack validity or value; rather, it is the instinctive and at times knee-jerk rejection to them that poses...

AT&T trains managers to supervise telecommuters.
January 1, 1997... In the past few years, over 30,000 employees have moved out of offices to work at home either full- or part-time. That's a big change for managers who grew up in a workplace where employees were no farther away than a few steps down the hall. Ken...

When the manager telecommutes too.
January 1, 1997... Tom Smithling of AT&T manages 18 instructional developers of which 16 telecommute. Smithling spends about one day a week in the office himself; the rest of the time he, too, is a telecommuter. His experience has taught him the importance when...

Good contracting: key to success in using contingent workers.
January 1, 1997... If you are planning to bring in temporary workers, you probably are not intending to provide extensive job training or a crash course in corporate culture. More likely you expect them to plunge in and start producing immediately. Fulfilling...

Working with the vendor after your function is outsourced.
January 1, 1997... Assume for a moment that you used to be a supervisor in systems. You and the group that reported to you developed and maintained a number of internal systems used throughout your organization. But not long ago your function was outsourced. The...