Australian Journal of Hospitality Management articles from September 2001

Australian Journal of Hospitality Management archives from September 2001

Editorial.(Council for Australian University Tourism and Hospitality Education conference)(Editorial)(Brief Article)
September 22, 2001... CAUTHE links with the Australian Journal of Hospitality Management At the 2001 Canberra conference, the Council for Australian University Tourism and Hospitality Education (CAUTHE) agreed that there should be stronger links between the...

Growing the Right Skills through Five-Star Management
September 22, 2001... Abstract This article reports on a qualitative study where six organisations from different industry backgrounds were examined in order to investigate the effect of management style on employee skill utilisation. One of the organisations...

The Hospitality Industry and Determination: A Case Study of Registered Clubs in New South Wales
September 22, 2001... Abstract Wage(1) flexibility is of particular importance for the hospitality industry, since wages are usually its largest single cost item. The payment of penalty rates is another important issue facing the industry. The critics of...

Examining the Use and Selection of Atmospheric Music in the Hospitality Industry: Are Managers Tuned-In to Academic Research?
September 22, 2001... Abstract Despite the plethora of academic research demonstrating the commercial value of atmospheric (i.e. background) music in a variety of hospitality settings, many companies still fail to appreciate the impact that music has on their...

Are Customer Satisfaction and Performance in Hotels Influenced by Organisational Climate?
September 22, 2001... Abstract This study provides empirical evidence that organisational climate is an under-utilised hotel management tool in the understanding of the relationship between employees' perceptions and hotel performance. Organisational climate...

Assessing Frontline Management Competence. How the `Inferential Leap' Can Reach Olympic Proportions
September 22, 2001... Keywords: Frontline Management, Competency, Assessment Earlier in 2001, I stopped teaching and assessing hospitality management students in the university sector. I now teach and assess hospitality managers studying in the technical and...

Holiday Business Tourism in Australia Since 1870.(Review)
September 22, 2001... Holiday Business Tourism in Australia Since 1870 Davidson, J. and Spearritt, P. 2000 The Miegunyah Press, Melbourne RRP: $A65.95 ISBN 0 522 84884 2 Tourism is a relatively new field of research although travel is an age-old activity....

Explore Wine Tourism: Management, Development and Destinations.(Review)
September 22, 2001... Explore Wine Tourism: Management, Development and Destinations Getz, D. 2000 Cognizant Communication Corporation, New York ISBN 1-882345-33-9 In Explore Wine Tourism, Donald Getz has produced an interesting insight into wine tourism. The...