Australian Journal of Hospitality Management articles from March 1999

Australian Journal of Hospitality Management archives from March 1999

Older Adults as a Distinct Timeshare Market in Australia
March 22, 1999... Abstract A mail-out survey of individuals who owned timeshare intervals in Australia was conducted between November 1996 and January 1997. The 1 921 valid responses from this survey were divided into four categories: under 40 years old,...

INTERSERVQUAL: An Investigation of the Dimensions and Measurement of Internal Service Quality in the Hospitality Industry
March 22, 1999... Abstract This exploratory study addresses issues related to the measurement of internal service quality in the hospitality industry by testing and comparing two instruments in a large entertainment complex. The first instrument, SERVQUAL, was...

Perceptions of Key Success Factors and Key Success Inhibitors in Australian Restaurant and Catering Business Operations
March 22, 1999... Abstract This article reports the results of a survey conducted to obtain detailed information concerning Australian restaurant and catering operators' perceptions of their industry. Members of the Australian Restaurant and Catering...

The Asian Financial Crisis: Causes and Implications for Australia's Tourism Industry
March 22, 1999... The following section present topics of contemporary interest. Abstract The 1997 Asian financial crisis was an unexpected detour from Asia's otherwise rapid rise in economic prosperity. An immediate impact of the crisis was a fall in the...

Gasless but Still Operational in Melbourne: An Exercise in Crisis Management
March 22, 1999... Abstract This paper analyses the impact of a two week gas shutoff in Melbourne, Australia and identifies ways hotel management implemented a crisis management plan dealing with guest services and staff morale. In undertaking this research,...

Quality in Hospitality and Tourism Services
March 22, 1999... The aim of this presentation is to review academic research on service quality and customer satisfaction that has been successfully integrated into the practice in hospitality and tourism operations and to identify the areas that warrant further...

Principles of Hospitality Law (Second Edition).(Review)
March 22, 1999... Principles of Hospitality Law (Second Edition) Boela, M. and Pannett, A. 1999 Cassell, London Which would you like first: the good news or the bad news? The good news is that Mr Boela and Professor Pannett have produced a...

Training and Development in Australia (Second Edition).(Review)
March 22, 1999... Training and Development in Australia (Second Edition) Smith, A. 1998 Butterworths, Sydney This is the long awaited update of Smith's 1992 book of the same name. Although it contains a significant amount of updated facts and information,...