Australian Journal of Hospitality Management articles

Recent articles from Australian Journal of Hospitality Management

Are Customer Satisfaction and Performance in Hotels Influenced by Organisational Climate?
September 22, 2001... Abstract This study provides empirical evidence that organisational climate is an under-utilised hotel management tool in the understanding of the relationship between employees' perceptions and hotel performance. Organisational climate dimensions derived from a factor analysis are shown to...

Examining the Use and Selection of Atmospheric Music in the Hospitality Industry: Are Managers Tuned-In to Academic Research?
September 22, 2001... Abstract Despite the plethora of academic research demonstrating the commercial value of atmospheric (i.e. background) music in a variety of hospitality settings, many companies still fail to appreciate the impact that music has on their customers. In order to explore the level of knowledge...

The Hospitality Industry and Determination: A Case Study of Registered Clubs in New South Wales
September 22, 2001... Abstract Wage(1) flexibility is of particular importance for the hospitality industry, since wages are usually its largest single cost item. The payment of penalty rates is another important issue facing the industry. The critics of Australia's centralised industrial relations system, such...

Growing the Right Skills through Five-Star Management
September 22, 2001... Abstract This article reports on a qualitative study where six organisations from different industry backgrounds were examined in order to investigate the effect of management style on employee skill utilisation. One of the organisations studied was a holiday resort. A modified grounded...

Editorial.(Council for Australian University Tourism and Hospitality Education conference)(Editorial)(Brief Article)
September 22, 2001... CAUTHE links with the Australian Journal of Hospitality Management At the 2001 Canberra conference, the Council for Australian University Tourism and Hospitality Education (CAUTHE) agreed that there should be stronger links between the CAUTHE and the Australian Journal of Hospitality...