Employee Relations articles from May 1995

Employee Relations archives from May 1995

In search of TQM. (total quality management)(Reassessing Total Quality Management)
May 1, 1995... Total quality management practices have spread widely over the last half decade, while the US and British pioneers have now been involved in TQM for more than a decade. Academic investigation of the phenomenon has lagged somewhat behind these...

Managing human resources for TQM: possibilities and pitfalls.(Reassessing Total Quality Management)
May 1, 1995... Introduction The proponents of total quality management (TQM) define quality in terms of customer requirements or "fitness for use" (Juran, 1988), and the "TQM organization" as being committed to continuously improving customer satisfaction....

Does total quality management make a difference to employee attitudes?(Reassessing Total Quality Management)
May 1, 1995... Total quality management is above all else a "thought revolution in management" (Ishikawa, 1985). The effective implementation of TQM is also widely assumed to involve the extension of this revolution to all levels of the organization. A key...

The impact of a TQM intervention on teamwork: a longitudinal assessment.(Reassessing Total Quality Management)
May 1, 1995... Introduction The notion of teamwork is central to TQM. A total quality culture is described as emphasizing holistic behaviour oriented towards co-operation (Bushe, 1988) and high-trust social relationships (Hill, 1991). At the individual...

Integrating TQM and HRM. (total quality management; human resources management)(Reassessing Total Quality Management)
May 1, 1995... Introduction There appears to be an ambivalent relationship between total quality management (TQM) and strategic human resource management (SHRM). First, while performance appraisal is a key feature of HRM, some proponents of TQM dispute its...

Negotiating quality: the case of TQM in Royal Mail. (total quality management)(Reassessing Total Quality Management)
May 1, 1995... Quality in the public sector The introduction of quality-related management techniques in the public sector raises some interesting issues for the study of TQM. It would be misleading to believe that the Conservative governments since 1979...

Quality management and HRM in the service industry: some case study evidence.(Reassessing Total Quality Management)
May 1, 1995... Introduction: quality management and HRM in the service sector In any discussion of quality management one is faced with the initial problem of defining what one means by the term. A useful starting point is the distinction between the "hard"...

Employee involvement in performance improvement: a consideration of tacit knowledge, commitment and trust.(Reassessing Total Quality Management)
May 1, 1995... Introduction This article is based on a research project initiated in 1992, "Achieving quality in British industry: the contribution of employee involvement and commitment". Our first assumption in the development of this research was that...