International Journal of Quality & Reliability Management articles from March 1995

International Journal of Quality & Reliability Management archives from March 1995

Customer satisfaction measurement and analysis using six sigma.
March 1, 1995... Introduction to six sigma Zero defects is an approach which stresses the fact that all errors are preventable. The concept identified mainly with Philip Crosby, is more than three decades old. Many Japanese companies effectively implemented...

The quality management of the imperfect production process under two monitoring policies.
March 1, 1995... Introduction While significant research has been undertaken to enrich the classical economic manufacturing quantity (EMQ) model[1], its assumption that the output of the production system is defect-free is not realistic. Since product...

Quality management in civil and structural engineering consulting.
March 1, 1995... Introduction If ever an industry needed to take up the concept of total quality management (TQM) it is the construction industry. As described in one of its own publications, it is an industry associated with a patchy reputation, with public...

Evaluation of performance, monitoring costs and quality management.
March 1, 1995... Background In the late 1980s and early 1990s, we have seen an explosion of interest in performance monitoring and evaluation. This interest is based on notions of, first, efficient resource allocation and, second, accountability....

Total quality management in manufacturing: thematic factor assessment.
March 1, 1995... Introduction As we approach the twenty-first century, business organizations are involved in what is becoming a "quality revolution". It began in Japan, and has now spread to North America and other parts of the world. It involves an...

Analysis of an n-unit cold-standby system with general failure and repair time distributions.
March 1, 1995... Introduction Extensive research has been carried out on the reliability of redundant systems. Several methods and methodologies have been discussed in monographs by Birolini[1] and Srinivasan and Subramanian[2]. Liebiwitz[3] has analysed a...

A methodology of pattern recognition schemes for two variables in SPC. (statistical process control)
March 1, 1995... Introduction For decades, statistical process control (SPC) has played a major role in controlling a product's quality, since Shewhart[1] illustrated the technique of the control chart by applying statistical concepts in the manufacturing...