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International Journal of Quality & Reliability Management articles from July 1995
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International Journal of Quality & Reliability Management archives from July 1995
Organizational differences in ISO 9000 implementation practices.
July 1, 1995... Introduction
It has long been recognized that the implementation of quality assurance may pose particular challenges for smaller organizations. Over ten years ago, Dale and Duncalf[1] studied the quality assurance practices of 110 UK...
Service quality: implications for management development.
July 1, 1995... Introduction
Service quality is one of the major issues facing operations managers. Some of the reasons for the importance of service quality are:
* The economy of the USA and other western nations has become a service economy. For...
Dependability, a key factor to the quality of products: IEC 300 series and ISO 9000 series standards.
July 1, 1995... Introduction
The approach that a successful and competitive business can be run on a free market only if permanent care is taken of the quality of products, leads to the introduction of the total quality concept, based on the corresponding...
The availability of uni-directionally patrolled stations.
July 1, 1995... Introduction
Runnenberg[1] was the first researcher to investigate the problem of N identical stations patrolled by one operative. In the same year, 1957, Mack et al.[2] dealt with essentially the same problem set in the practical context of...
TQM for business students: an experiential learning approach. (total quality management)
July 1, 1995... Introduction
Total quality management (TQM) represents one of the most prominent management philosophies of this century. Rooted in the ideas of Deming, Juran, and Feigenbaum, and embraced by the Japanese on a national scale since the 1950s,...
Detection of skewness shift. (skewness in process distribution)
July 1, 1995... Introduction
Shewhart's [X Bar] and s (or R) control charts[1] have been used very widely in industries to detect two types of process shifts: the shift of mean value [Mu] and the shift of standard deviation [Sigma]. The ultimate aim is to...
The long view of total quality management pays off.
July 1, 1995... Introduction
The culture and attitudes need changing if total quality management (TQM) is to succeed and as Crosby[1] says, "changing mind sets is the hardest of management jobs" but the first factor Crosby feels is the need for recognition...
