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International Journal of Quality & Reliability Management articles from February 1997
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International Journal of Quality & Reliability Management archives from February 1997
Economic design of x control charts: insights on design variables.
February 1, 1997... Introduction:
Growing competition in the marketplace and a recognition that product quality is a strategic asset have forced managers to re-examine the role of online and offline quality in product design and manufacturing. A direct...
The measurement of service quality: a new P-C-P attributes model.
February 1, 1997... An introduction
The management and evaluation of service quality - both financial and non-financial - is assuming increasing importance throughout the world for a number of reasons. As the American Nurses Association puts it succinctly: "A...
