AccessMyLibrary provides FREE access to millions of articles from top publications available through your library.
176 total articles
Set up an RSS feed
Economic design of x control charts: insights on design variables.
February 1, 1997... Introduction: Growing competition in the marketplace and a recognition that product quality is a strategic asset have forced managers to re-examine the role of online and offline quality in product design and manufacturing. A direct...
The measurement of service quality: a new P-C-P attributes model.
February 1, 1997... An introduction The management and evaluation of service quality - both financial and non-financial - is assuming increasing importance throughout the world for a number of reasons. As the American Nurses Association puts it succinctly: "A...