International Journal of Quality & Reliability Management articles from April 1995

International Journal of Quality & Reliability Management archives from April 1995

Organizing for total quality: case research from Japan.
April 1, 1995... Introduction Japanese literature on quality tends to emphasize the technical elements of their approach[1]. Recently some authors, both eastern[2] and western[3], have illuminated more managerial aspects of quality management in Japan,...

Implementing a quality maintenance system in a military organization.
April 1, 1995... Introduction Sashkin and Kiser[1] assert that total quality management (TQM) is an intense and long-term commitment to quality, requiring the collective use of tools and techniques, and the instilling of an appropriate organizational...

Senior executives and ISO 9000: attitudes, behaviours and commitment.
April 1, 1995... Introduction Views differ as to the suitability of ISO 9000 for European enterprises. On the one hand, it is argued, quality management systems are a necessary foundation for other quality initiatives such as total quality management....

A process incapability index.
April 1, 1995... Introduction There have been a number of process capability indices proposed over the years for the purpose of assessing the capability of a process to meet certain specifications. Kane[1] investigated comprehensively the [C.sub.p] and...

Quality management and job satisfaction: an empirical study.
April 1, 1995... Introduction During the past decade, managerial concern for quality has reached unprecedented levels. The present "quality revolution" has been fired by increased international competition and many companies have now accepted the challenge...

The development of credit scoring quality measures for consumer credit applications.
April 1, 1995... Introduction The process of modelling the variables important in the extension of credit is referred to as "credit scoring". This modelling process, which often uses statistical methodology, has been carried out by banks and other financial...

A cross-functional team approach to fastener standardization.
April 1, 1995... Introduction This article describes how a cross-functional project team systematically addressed the standardization of fasteners used in the assembly of construction machinery. Standardization was considered necessary as existing company...