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International Journal of Quality & Reliability Management back issues
SURGE process - a time-to-market approach to reliability improvement.
July 1, 1997... Introduction The time a company takes to bring a product from the conception stage to delivery to customers determines its success. A McKinsey and Company study, cited in the Harvard Business Review reported that on average, companies lose 33 per cent of after-tax profit when they ship...
Comparing quality management practices in the Australian service and manufacturing industries.
July 1, 1997... Introduction This paper attempts to identify and explain differences in quality management practices between Australian manufacturing and service organizations. The Australian economic context and the sectors' relative economic importances are briefly described; and relevant past research...
Reliability metric for information systems based on customer requirements.
July 1, 1997... Introduction The gurus and pioneers of total quality management offer various definitions of quality in their extensive writings (see, for example, Crosby, 1984; Deming, 1986; Feigenbaum, 1991; Juran, 1992; Taguchi, 1989). Crosby (1984) defines quality as "conformance to requirements"....
The effective maintenance of quality management systems in the construction industry.
July 1, 1997... Introduction Since the adoption of the ISO 9000 certification scheme in Singapore in 1991, local construction companies are beginning to implement the ISO 9000 Standard for their quality management systems (QMS). The ISO 9000 Standard is used as a guideline either to establish a new quality...
A model for institutionalizing TQM in a state government agency. (total quality management)
July 1, 1997... Introduction In these times of rising concern over the future, a fast changing business economy, and, above all, an increasingly negative public perception of government in general, public and non-profit agencies are struggling to address citizens' needs amid growing financial constraints....