International Journal of Physical Distribution & Logistics Management articles from September 1997

International Journal of Physical Distribution & Logistics Management archives from September 1997

Applying theories from other disciplines to logistics.
September 1, 1997... Introduction Compared to older and more established academic disciplines such as anthropology, philosophy, psychology and sociology, logistics does not have as rich a heritage of theory development and empirical research. Not surprisingly,...

Customer service in physical distribution: a utility-function approach.
September 1, 1997... Introduction For many manufacturers and wholesalers, the satisfying of customers has become pre-eminent in differentiating the company's products from those of its competitors. This paper examines customer service in logistics, from the...

Resource-based theory and strategic logistics research.
September 1, 1997... The need for theoretical development in logistics and the strategic repositioning of the discipline have been suggested as major challenges for logistics researchers (Stock, 1990). Despite recent advances made by logistics, the requirement for...

Segmenting logistical service offerings using the extended buygrid model.
September 1, 1997... The message of The Discipline of Market Leaders is tha no company can succeed today by trying to be all things to all people. It must instead find unique value that it alone can deliver to a chosen market...Its adherents focus on delivering not...

Using the elaboration likelihood model to guide customer service-based segmentation.
September 1, 1997... Introduction Microeconomic study describes how the firm seeks to maximize profits given resource constraints. It is not practical for a selling firm to expect all customers to have the same expectations of product offerings nor that all...

Strategic supplier partnering: a psychological contract perspective.
September 1, 1997... Introduction Strategic supplier partnering (SSP) represents an increasingly popular way for buyers and sellers to do business. Defined as a co-operative and collaborative way in which buying and supplying firms interact to achieve mutually...

Application of the means-end value hierarchy model to understanding logistics service value.
September 1, 1997... Introduction Logistics companies today recognize the importance of high levels of customer service. One of the most difficult tasks of providing that service is often the determination of what the customer truly values. Traditionally,...