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Personnel Review back issues
The rhetoric and bureaucracy of quality management.
January 1, 1998... A totally questionable method? Introduction The popularity of quality management reached its peak in the late 1980s and early 1990s and yet the market-driven push for accreditation continues to force companies down the quality path. Although some companies continue to expand their...
Implementing quality in a small firm.
January 1, 1998... An action research approach Introduction Quality continues to be something of a preoccupation among British management. Following the "quality route" has been a consistently promulgated response to the increasingly turbulent and competitive operating environments of organisations...
Empowerment: theory and practice.
January 1, 1998... Introduction In recent years, the term empowerment has become part of everyday management language (Collins, 1994; Cunningham et al., 1996; Hennestad, 1998; Wilkinson, 1998). It has also been associated with popular management movements of the times such as human resource management...
Service quality and human resource management.
January 1, 1998... Introduction One of the most important contributions to competitive advantage in recent years derives from an organisation's quality strategy. This has been driven by both customer requirements and increasing intensity of competition. It seems essential these days to invest in quality...
TQM and BPR -- can you spot the difference?
January 1, 1998... The coming of a new panacea? Business process re-engineering (BPR) was popularised by two academic papers which were published in 1990 (Davenport and Short, 1990; Hammer, 1990). These publications claimed that the process rationalisation and process automation efforts of the past had...