Reference & User Services Quarterly articles from September 1998

Reference & User Services Quarterly archives from September 1998

Enhancing the Quality of Reference Services for the 21st Century
September 22, 1998... When we think of quality reference services today, we must consider services that focus on the customer, that get the service right the first time, and that continuously improve services we offer. As we prepare to enter the 21st century, in...

Do Birds Fly?
September 22, 1998... Some Thoughts after the Library of Congress Institute on "Reference Service in a Digital Age" The Library of Congress Institute on "Reference Service in a Digital Age" was held in Washington, D.C., June 29-30, 1998. The articles included in...

Universal Access-Free and Open Access-It Depends
September 22, 1998... It depends on where you live. The values of Universal Access are much older than the present legislative attempts. The whole public library movement, in one sense, was based on the concept of providing everyone with access to information and...

Providing Access to Three-Dimensional Collections
September 22, 1998... If libraries used to be associated with books, today they are equated with books and technology. The discipline of history has likewise been associated with books. In this guest column, Michael Jarrell suggests a broader conceptualization of...

More Than Profits: Selected Resources in Socially Responsible Investing
September 22, 1998... When you sign up for the pension plan stock funds at my workplace, and others like it, you get a bit of investment counseling, which goes something like this: If you want to make more money from your investment, you have to be comfortable in...

The Role of the Library Web Site
September 22, 1998... A Step beyond Deli Sandwiches Quality reference and user service requires a combination of having the right resources, making sense of them for the user, and providing the right services in the right time and place. Reference and user...

Reference Service in a Digital Age
September 22, 1998... Introduction In June 1998, Library Congress (LC), in coperation with Library Solutions Institute, presented a groundbreaking institute, "Reference Service in a Digital Age" (RSDA), which represented the first national attempt to focus on the...

Information Ecologies
September 22, 1998... Highlights of the Keynote Address Ecologies are local settings. An ecology is defined for each of us by our personal spheres of influence and participation. For some of us, our homes are our primary information ecology. For others, the global...

Http://digiref.Scenarios.Issues
September 22, 1998... In this symbolic Web site--http://digiref.scenarios.issues--the author discusses issues raised by the development of remote reference. Two separate scenarios are proposed: "broken down reference service" and "doing the tango." The author...

Reference Service, Human Nature, Copyright, and Offsite Service-In a "Digital Age"?
September 22, 1998... The belief that "everything" will be freely available to everyone on the Internet, from anywhere, at anytime, is based on unworkable Marxist assumptions about human nature. Copyright "problems" cannot possibly be solved within nonlocalized...

AskA's
September 22, 1998... Lesson Learned from K-12 Digital Reference Services The Internet has brought libraries to a crossroads. The nature of collection, service, and information organization is changing rapidly. There is considerable anxiety about changing roles...

Redefining Reference Services
September 22, 1998... Transitioning at One Public Library The author was invited to the Library of Congress Institute "Reference Service in a Digital Age" to provide a practical case study of one library's transitioning into the digital age. Profiled here is what...

Electronic Reference Services
September 22, 1998... Some Suggested Guidelines For years, the provision of electronic reference services has been conducted on a largely informal or ad hoc basis. This article suggests that electronic reference services are in need of guidelines, similar to those...

Facts on File World News CD-ROM
September 22, 1998... Facts On File World News CD-ROM. New York: Facts On File News Services, 1997. Single CD-ROM disk, with quarterly updates. $995 (Canada $1,375) annual subscription fee (includes network access in a single building). There is a 33 percent discount...

Funk & Wagnalls Unabridged Encyclopedia
September 22, 1998... Funk & Wagnalls Unabridged Encyclopedia. New York: Community Network Systems, 1998. $24.95 ISBN 0-8343-0103-2. Requirements. DUD-ROM Edition: IBM PC (Pentium recommended); Windows 95; 16MB RAM (32MB recommended); 100MB free hard disk...

Scribner's Writers Series on CD-ROM Comprehensive Edition (Release 2.0)
September 22, 1998... Scribner's Writers Series on CD-ROM Comprehensive Edition (Release 2.0). New York: Simon & Schuster Macmillan, 1997. $999 (Comprehensive Authors Edition--ISBN 0-684-80552-9); $700 (Selected Authors Edition--ISBN 0-684-80502-2). ...

Twayne's United States Authors on CD-ROM
September 22, 1998... Twayne's United States Authors on CD-ROM. New Edition. New York: Simon & Schuster Macmillan, 1997. $995 (ISBN 0-7838-1714-2). Requirements. IBM PC 486 or higher, 16MB RAM, 16MB hard drive space (10MB if other Twayne's Authors/Writers CD...

Anatomical Gift: Whole Body Donation Guide.(Review)
September 22, 1998... Anatomical Gift: Whole Body Donation Guide. By Regina Lee. Atlanta, Ga.: Consumer Education Services, 1997. 144p. paper, $21 (ISBN 0-9657966-0-4). Anatomical Gift: Whole Body Donation Guide is a unique and useful book on a sensitive...

The Blues: From Robert Johnson to Robert Cray.(Review)
September 22, 1998... The Blues: From Robert Johnson to Robert Cray. By Tony Russell. New York: Schirmer Bks., 1997. 224p. acid free, $75 (ISBN 0-02-864862-5). This latest addition to the rapidly expanding blues reference shelf is obviously a labor of love,...

The Citizen's Companion to U.S. Supreme Court Opinions 1996-97 Term.(Review)
September 22, 1998... The Citizen's Companion to U.S. Supreme Court Opinions 1996-97 Term. Ed. by James F. May. Milpitas, Calif.: Toucan Valley, 1998. 822p. paper, $79 (ISBN 1-884925-62-6). Decisions of the U.S. Supreme Court have a profound impact on our...

Classical Myths and Legends in the Middle Ages and Renaissance: A Dictionary of Allegorical Meanings.(Review)
September 22, 1998... Classical Myths and Legends in the Middle Ages and Renaissance: A Dictionary of Allegorical Meanings. By H. David Brumble. Westport, Conn.: Greenwood, 1998. 421p. acid free, $95 (ISBN 0-313- 29451-8). The Oxford English Dictionary defines...

Completely Queer: The Gay and Lesbian Encyclopedia.(Review)
September 22, 1998... Completely Queer: The Gay and Lesbian Encyclopedia. By Steve Hogan and Lee Hudson. New York: Henry Holt, 1998. 704p. acid free, $50 (ISBN 0-8050-3629-6). Though the title of this work puns on the current academic usage of "queer" to...

Directory of Schools for Alternative and Complementary Health Care.(Review)
September 22, 1998... Directory of Schools for Alternative and Complementary Health Care. Ed. by Karen Rappaport. Phoenix: Oryx, 1998. 250p. acid free, $49.50 (ISBN 1-57356-110-X). Directory of Schools for Ahernative & Complementary Health Care is a...

Editorial Cartooning and Caricature: A Reference Guide.(Review)
September 22, 1998... Editorial Cartooning and Caricature: A Reference Guide. By Paul P. Somers Jr. Westport, Conn.: Greenwood, 1998. 205p. acid free, $69.50 (ISBN 0-313-22150-2). Editorial cartooning has been a part of the history of our country even before...

The Encyclopedia of Cars.(Review)
September 22, 1998... The Encyclopedia of Cars. Ed. by Chris Horton. Broomall, Pa.: Chelsea House, 1998. 7 vols. $199.95/set (ISBN 0-7910-4864-0/set). If this reference work were a car, it would aspire to be a DeLorean focusing primarily on sporty styling at...

The Encyclopedia of Figure Skating
September 22, 1998... The Encyclopedia of Figure Skating. By John Malone. New York: Facts On File, 1998. 264p. acid free, $35 (ISBN 0-8160-3226-2). In his introduction, John Malone explains why he has compiled this encyclopedia. Although he was never a...

The Encyclopedia of Native American Legal Tradition.(Review)
September 22, 1998... The Encyclopedia of Native American Legal Tradition Ed. by Bruce Elliott Johansen. Westport, Conn.: Greenwood, 1998. 410p. acid free, $95 (ISBN 0-313-30167-0). The Encyclopedia of Native American Legal Tradition is unique among a bevy of...

Encyclopedia of Rural America: The Land and the People.(Review)
September 22, 1998... Encyclopedia of Rural America: The Land and the People Ed. by Gary A. Goreham. Santa Barbara, Calif.: ABC Clio, 1997. 2 vols. acid free, $175/set (ISBN 0-87436- 842-1). One of the most significant demographic trends of the past quarter...

Encyclopedia of the Essay.(Review)
September 22, 1998... Encyclopedia of the Essay Ed. by Tracy Chevalier. Chicago: Fitzroy Dearborn, 1997. 1,002p. $125 (ISBN 1-884964-30-3). To those who do not regularly deconstruct language, it might be surprising to see an encyclopedia with a coverage...

Encyclopedia of Women and Sport in America.(Review)
September 22, 1998... Encyclopedia of Women and Sport in America Ed. by Carole A. Oglesby, et al. Phoenix, Ariz.: Oryx, 1998. 360p. acid free, $55 (ISBN 0-89774-993-6). Women's recent accomplishments in sports have brought greater attention to their...

An Ethnohistorical Dictionary of China.(Review)
September 22, 1998... An Ethnohistorical Dictionary of China By James S. Olson. Westport, Conn.: Greenwood, 1998. 434p. acid free, $89.50 (ISBN 0-313-28853-4). In the preface to his ethnohistorical dictionary, author James Olson acknowledges the daunting tasks...

Funding Sources for K-12 Schools and Adult Basic Education 1998. 1st ed.(Review)
September 22, 1998... Funding Sources for K-12 Schools and Adult Basic Education 1998. 1st ed. Phoenix, AZ: Oryx, 1998. 665p. acid free paper, $34.50 (ISBN 1-57356-143-6). Educational funding today is highly competitive with an ever tightening pool of...

Handbook of North American Industry: NAFTA and the Economies of its Member Nations. 1st ed.(Review)
September 22, 1998... Handbook of North American Industry: NAFTA and the Economies of its Member Nations. 1st ed. Ed. by John E. Cremeans. Lanham, Md.: Bernan, 1998. 593p. acid free, $89 (ISBN 0-89059-073-7). This reference source of factual information about...

The Historical Encyclopedia of World Slavery.(Review)
September 22, 1998... The Historical Encyclopedia of World Slavery. Ed. by Junius P. Rodriguez. Santa Barbara, Calif.: ABC-Clio, 1997.2 vols. acid free, $150/set (ISBN 0-87436-885-5). The African-American experience in the United States comes to mind when...

Instruments of Science: An Historical Encyclopedia.(Review)
September 22, 1998... Instruments of Science: An Historical Encyclopedia. Ed. by Robert Bud and Deborah Jean Warner, (Garland Encyclopedias in the History of Science, Vol. 2; Garland Reference Library of Social Science, Vol. 936) New York: Garland, 1998. 709p....

International Directory of Company Histories. Vol. 20.(Review)
September 22, 1998... International Directory of Company Histories. Vol. 20. Ed. by Jay P. Pederson. Detroit: Gale, 1998. 695p. acid free, $161 (ISBN 1-55862-361-2). Standard company directories, of which there are many, provide the basic facts and figures...

International Directory of Company Histories, Vol. 21.
September 22, 1998... International Directory of Company Histories, Vol. 21. Ed. by Tina Grant and Jay P. Pederson. Detroit: Gale, 1998. 709p. acid free, $161 (ISBN 1-55862-362-0). Standard company directories, of which there are many, provide the basic facts...

International Encyclopedia of Dance.(Review)
September 22, 1998... International Encyclopedia of Dance New York: Oxford Univ. Pr., 1998. 6 vols. acid free, $1,250/set (ISBN 0-19-509462-X/set). Commenting on the "lack of an inclusive reference work on dance," Agnes de Mille once noted that "nothing is...

Literature and Its Times: Profiles of Three Hundred Notable Literary Works and the Historical Events That Influenced Them.(Review)
September 22, 1998... Literature and Its Times: Profiles of Three Hundred Notable Literary Works and the Historical Events That Influenced Them. By Joyce Moss and George Wilson. Detroit: Gale, 1997. 5 vols. acid-free, $395/set (ISBN 0-7876-06006-5/set). ...

Major Companies of the Arab World 1998.(Review)
September 22, 1998... Major Companies of the Arab World 1998. Ed. by J. Wassall and Y. McLelland. London: Graham & Whiteside, 1997. Dist. by Gale Research. 1,221p. $830 (ISBN 1-86099-074-6). When Western businesspeople think of the Arab world, images of...

Modern Germany: An Encyclopedia of History, People, and Culture, 1871-1990.(Review)
September 22, 1998... Modern Germany: An Encyclopedia of History, People, and Culture, 1871-1990. Ed. by Dieter K. Buse and Juergen C. Doerr. Garland Reference Library of the Humanities, Vol. 1520. New York: Garland, 1998. 2 vols. acid free, $175 (ISBN...

Oxford English Dictionary Addition Series. Vol. 3.(Review)
September 22, 1998... Oxford English Dictionary Addition Series. Vol. 3. Ed. by Michael Proffitt. New York: Oxford Univ. Pr., 1997. 351p. acid free, $45 (ISBN 0-19-860027-5). It should not be necessary to establish the Oxford English Dictionary (OED) as the...

The Princeton Review Hillel Guide to Jewish Life on Campus. 13th ed.(Review)
September 22, 1998... The Princeton Review Hillel Guide to Jewish Life on Campus. 13th ed. Ed. by Ruth Fredman Cernea. New York: Random House, 1997. 283p. paper, $18 (ISBN 0-375-75009-6; ISSN 1090-4859). Standard college guidebooks provide important help with...

Psychology Basics.(Review)
September 22, 1998... Psychology Basics. Ed. by Frank N. Magill. Magills Choice series. Pasadena, Calif.: Salem, 1997. 2 vols. acid free, $95/set (ISBN 0-89356-963-1/set). This compact, two-volume set provides an overview of important topics in psychology....

Reader's Guide to American History.(Review)
September 22, 1998... Reader's Guide to American History. Ed. by Peter J. Parish. Chicago.: Fitzroy Dearborn, 1997. 880p. $125 (ISBN 1-884964-22-2). Addressing a broad audience of history buffs, the editor of the Reader's Guide to American History presents an...

Recognizing Excellence in the Mathematical Sciences: An International Compilation of Awards, Prizes, and Recipients.(Review)
September 22, 1998... Recognizing Excellence in the Mathematical Sciences: An International Compilation of Awards, Prizes, and Recipients. Ed. by Janice M. Jaguszewski. Foundations in Library and Information Science, vol. 41. Greenwich, Conn.: JAI Pr., 1997. 275p....

St. James Guide to Native North American Artists.(Review)
September 22, 1998... St. James Guide to Native North American Artists. Ed. by Roger Matuz. Detroit: St. James, 1998. 691p. acid free, $155 (ISBN 1-55862-221-7). Reference and art librarians will welcome the newest addition to the St. James Press guides...

The Union Steward's Complete Guide.(Review)
September 22, 1998... The Union Steward's Complete Guide. Ed. by David Prosten. Washington, D.C.: Union Communication Services, 1997. 225p. paper, $19.95 (ISBN 0-9659486-0-9). A union steward wears many hats in today's workplace, and this publication provides...

UXL Encyclopedia of Science.(Review)
September 22, 1998... UXL Encyclopedia of Science. Ed. by David E. Nelson and others. Detroit: Gale, 1998. 9 vols. acid free, $250/set (ISBN 0-7876-1716-4/set). This nine-volume set contains 550 nontechnical (easy and interesting enough for the non-nerd),...

UXL Science Fact Finder.(Review)
September 22, 1998... UXL Science Fact Finder. Ed. by Phillip Englebert. Detroit: Gale, 1998. 3 vols. acid free, $79.95/set (ISBN 0-7876-1727-X/set). Seekers of answers to frequently asked questions of the science and technology kind will delight in this...

Women in Context: Two Hundred Years of British Women Autobiographers, a Reference Guide and Reader.(Review)
September 22, 1998... Women in Context: Two Hundred Years of British Women Autobiographers, a Reference Guide and Reader. By Barbara Penny Kanner. New York: Simon & Schuster Macmillan, 1997. 1,049p. $60 (ISBN 0-8161-734-X). Women in Context provides a...

Contemporary Women Poets.(Review)
September 22, 1998... Contemporary Women Poets. Ed. by Pamela L. Shelton. Contemporary Writers Series. Detroit: Gale, 1998. 400p. acid free, $90 (ISBN 1-55862-356-6). Contemporary Women Poets is one of the most recent publications by Gale Research Company,...

Detwiler's Directory of Health and Medical Resources 1998 Edition.(Review)
September 22, 1998... Detwiler's Directory of Health and Medical Resources 1998 Edition. Ed. by Susan M. Detwiler. New York: Hatherleigh, 1998. 784p. paper, $195 (ISBN 1-57826-004-3; ISSN 1093-3824). This is a directory of more than two thousand organizations,...

Footage: The Worldwide Moving Image Sourcebook.(Review)
September 22, 1998... Footage: The Worldwide Moving Image Sourcebook. Ed. by Rick Gell. New York: Second Line Search, 1997. 1,097 p. paper, $195 (ISBN 1-890979-24-4). Footage 89: North American Film and Video Sources (Prelinger Associates, 1989) quickly...

Women Composers-Music through the Ages: Composers Born 1700-99 Keyboard Music.(Review)
September 22, 1998... Women Composers-Music through the Ages: Composers Born 1700-99 Keyboard Music. Vol. 3. Ed. by Sylvia Glickman and Martha Furman Schleifer. New York: Simon & Schuster Macmillan, 1998. 405p. acid free, $100 (ISBN 0-7838-1612-X). Music...

Women Composers-Music through the Ages: Composers Born 1700-99 Vocal Music. Vol. 4.
September 22, 1998... Women Composers-Music through the Ages: Composers Born 1700-99 Vocal Music. Vol. 4. Ed. by Sylvia Glickman and Martha Furman Schleifer. New York: Simon & Schuster Macmillan, 1998. 405p. acid free, $100 (ISBN 0-7838-1613-X). Music...

Sources Received but Not Reviewed
September 22, 1998... African American Criminologists, 1970-96: An Annotated Bibliography. By Lee E. Ross. Bibliographies and Indexes in Afro-American and African Studies, no. 36. Westport, Conn.: Greenwood, 1998. 108p. acid free $59.95 (ISBN 0-313-30150-6; ISSN...

American Indian Library Services in Perspective: From Petroglyphs to Hypertext.(Review)
September 22, 1998... American Indian Library Services in Perspective: From Petroglyphs to Hypertext. By Elizabeth Rockefeller-MacArthur and others. Jefferson, N.C.: McFarland, 1998. 156p $29.50 (ISBN 0-7864-0308-X). This is a modest book that attempts to...

CD-ROM Technology: A Manual for Librarians and Educators.(Review)
September 22, 1998... CD-ROM Technology: A Manual for Librarians and Educators. By Catherine Mambretti. Jefferson, N.C.: McFarland, 1998. 299p. $39.95 (ISBN 0-7864-0501-5). This manual will be helpful to librarians and educators who have no technical staff...

Charging and Collecting Fees and Fines: A Handbook for Libraries.(Review)
September 22, 1998... Charging and Collecting Fees and Fines: A Handbook for Libraries. By Murray S. Martin and Betsy Park. New York: Neal-Schuman, 1998. 146p. $49.95. (ISBN 1-55570-318-6). In an age of fiscal retrenchment and the addition of expensive tools...

Creating the Agile Library: A Management Guide for Librarians.(Review)
September 22, 1998... Creating the Agile Library: A Management Guide for Librarians. Ed. by Lorraine J. Haricombe and T. J. Lusher. Westport, Conn.: Greenwood, 1998. 122 p. $49.95. (ISBN 0-313-30323-1). Creating the Agile Library serves as a thinking tool for...

The Cybrarian's Manual.(Review)
September 22, 1998... The Cybrarian's Manual. Ed. by Pat Ensor. Chicago: ALA, 1997. 446p. $37.80 ALA members, $42 others (ISBN 0-8389-0693-1). The Internet has affected, and will continue to affect, libraries and librarians greatly. Learning how to harness the...

Dewey Decimal Classification, 21st ed.: A Study Manual and Number Building Guide.(Review)
September 22, 1998... Dewey Decimal Classification, 21st ed.: A Study Manual and Number Building Guide. By Mona L. Scott. Englewood, Colo.: Libraries Unlimited, 1998. 198p. $47.50 (ISBN 1-56308-598-4) Scott's guide to the twenty-first edition of Dewey...

Finding Common Ground: Creating the Library of the Future without Diminishing the Library of the Past.(Review)
September 22, 1998... Finding Common Ground: Creating the Library of the Future without Diminishing the Library of the Past. Ed. by Cheryl LaGuardia and Barbara A. Mitchell. New York: Neal-Schuman, 1998. 478p. $75 (1-55570-290-2). The literature abounds with...

Management of Library and Archival Security: From the Outside Looking In.(Review)
September 22, 1998... Management of Library and Archival Security: From the Outside Looking In. Ed. by Robert K. O'Neill. Journal of Library Administration, v. 25, no. 1, 1998. New York: Haworth, 1998. 120 p., $23.95 (ISBN 0-7890-0519-0). Are administrators...

Poor People and Library Services.(Review)
September 22, 1998... Poor People and Library Services. Ed. by Karen M. Venturella. Jefferson, N.C.: McFarland, 1998. 190p. $26.50 (ISBN 0-7864-0563-5). Is the gap between rich and poor a concern for librarians? Sure it is. ALA has policy statements to prove...

Searching Smart on the World Wide Web: Tools and Techniques for Getting Quality Results.(Review)
September 22, 1998... Searching Smart on the World Wide Web: Tools and Techniques for Getting Quality Results. By Cheryl Gould. Internet Workshop Series no. 8. Berkeley, Calif.: Library Solutions, 1998. 90p. $40. Includes disk. (ISBN 1-882208-28-5). Searching...

Securing PCs and Data in Libraries and Schools: A Handbook with Menuing, Anti-Virus, and Other Protective Software.(Review)
September 22, 1998... Securing PCs and Data in Libraries and Schools: A Handbook with Menuing, Anti-Virus, and Other Protective Software. By Allen C. Benson. New York: Neal-Schuman, 1998. 252p. plus one computer laser optical disk (4 3/4 in.) $125 (ISBN...