Bulletin of the Association for Business Communication articles from December 1994

Bulletin of the Association for Business Communication archives from December 1994

Adapting corporate presentation skills training practices for use in a university classroom.
December 1, 1994... INTRODUCTION Some of today's most popular corporate training seminars and workshops cover subjects taken right from speech communication textbooks: leadership, facilitation of small groups, team building, negotiation, communication skills,...

A case study in business writing: an examination of documents written by executives and managers.
December 1, 1994... Although a number of studies have sought to identify the types of business writing activities individuals perform at work, these studies have focused either on surveying graduates in the workforce (Bednar & Olney, 1987; Storms, 1983; Wiggs, 1993)...

A short classroom unit, but a significant improvement, in listening ability.
December 1, 1994... The American Assembly of Collegiate Schools of Business (AACSB), with its new standards for business and accounting accreditation, indicates in its section on curriculum content and evaluation that communication skills are important...

Teaching listening: some thoughts on behavioral approaches.
December 1, 1994... The field of business communication is expanding as practitioners more clearly articulate their communication needs and as scholars better define the parameters and key constructs of the field. No longer confined to teaching primarily written...

Resume content and format - do the authorities agree?
December 1, 1994... Getting a job is an involved process. One part of the process is the preparation of a resume. Even though the resume's primary function is simply to obtain an interview for the writer, it is a major instrument which aids in determining who will...

Augmenting instruction in business communication courses with the Internet.
December 1, 1994... SEEKING NEW METHODS OF TEACHING The academic world today is experiencing a deep crisis going beyond economic and social problems to questions of identity and existence. Students, parents, instructors, administrators, and staff are being forced...

Written communication skills of international business persons.
December 1, 1994... As the borderless economy evolves, international negotiations are dissolving many barriers to the free flow of money, products, and services, as well as ideas. Today's global business people are faced with environmental concerns, financial...

Diversity on a shoestring: repurposing traditional activities in the business communication classroom. (Focus on Teaching: Diversity in the Classroom - and Beyond)
December 1, 1994... Summer, 1994: The Real World 1A, T-Th, 1:00-2:15. This course introduces issues of importance to the contemporary working professional: working in a multicultural environment; sensitivity to power, gender, disability, socioeconomic, cultural, and...

Think globally, act locally. (Focus on Teaching: Diversity in the Classroom - and Beyond)
December 1, 1994... In a joint business communication class and University District Chamber of Commerce project at the University of Washington, student teams surveyed 20 local merchants whose first language typically was not English. By working in teams to conduct...

Reviewing the practice of document testing. (Document Testing: Planning, Training, and Implementing)
December 1, 1994... The term document testing refers broadly to a cluster of techniques used to assess the accuracy, appeal, and appropriateness of a document. Appropriateness includes characteristics such as accessibility, effectiveness, and usability. Document...

The value of usability testing in document design. (Document Testing: Planning, Training, and Implementing)
December 1, 1994... The Statistics of Income Division (SOI) of the Internal Revenue Service (IRS) sponsored a series of studies on forms redesign in which they worked with the Bureau of Labor Statistics, Westat, Inc., and the Document Design Center (DDC) to assess...

Gaining support for user testing. (Document Testing: Planning, Training, and Implementing)
December 1, 1994... Health insurance communication is notoriously difficult to read, especially the legal document (often referred to as a "policy") that explains what the insurance company promises to pay if and when a person requires health-care services. This...

Reader-based document testing at VA. (Dept. of Veterans Affairs) (Document Testing: Planning, Training, and Implementing)
December 1, 1994... Reader-based document testing by writing teams in the Department of Veterans Affairs (VA) has resulted in writers who now focus on their readers rather than on their supervisors. Document testing has enabled the writers to understand and...