The Public Manager: The New Bureaucrat articles from September 1992

The Public Manager: The New Bureaucrat archives from September 1992

Entrepreneurial government makes good sense. (Point-Counterpoint)
September 22, 1992... GOVERNMENT PEOPLE are bewildered. They are puzzled as to why they no longer have the resources to do the very important work that society has asked them to do for so long, and that so many of them committed to doing with more than a little...

Government needs evolution, not revolution. (Point-Counterpoint)
September 22, 1992... JAMES MADISON is currently enjoying a vogue. His early 202-year- old idea that no sitting Congress should raise its own pay has apparently become a constitutional amendment. He presented an even earlier idea in Federalist 51: In framing...

Dividing the job: intergovernmental dimension.
September 22, 1992... The necessity for rethinking and reinventing government--doing government differently and better--is a leitmotif of current political and professional debate. Moreover, a particular approach is favored by advocates: government must be made more...

Getting people to do what they want to do. (Forum: Quality Leadership)
September 22, 1992... To Wit: * productivity is a function of quality; * quality is a function of leadership; and * leadership is a function of ethics. Put differently, productivity without quality is subject to variable results--the production of...

Why I chose a career in public service. (Forum: Quality Leadership)
September 22, 1992... Since my sophomore year in high school, I have spent much of my time serving others. As the president of my graduating class, I led my classmates in efforts which benefitted others. For example, when the son of a teacher was afflicted with...

Dimensions of excellence: changing organizational culture. (Forum: Quality Leadership)
September 22, 1992... The management environment of the 80s and 90s has been aptly described as turbulent, where the only constant has been change. Deregulation and privatization in government, a global economy in an era of multinational and transnational business,...

Leadership in a time of change. (Forum: Quality Leadership)
September 22, 1992... Six years ago, in a forum on "Leadership in the Public Sector" in this journal (Fall 1986), Paul Lorentzen noted that "leadership has been a subject of continuing conceptualization, speculation, and illustration." Warren Master continues those...

Leadership, technology, and the workplace. (information management) (Forum: Quality Leadership)
September 22, 1992... Exponential changes in the computing and information fields are having profound effects on the way today's managers respond to new technology. In the 1980s, federal government executives spent more than $150 billion to buy information...

Leadership for empowerment. (Forum: Quality Leadership)
September 22, 1992... Some cynics say that public managers have few incentives to empower their workers. They say that empowered workers only give public managers more headaches with demands, complaints, and requests to burden their schedules and threaten management...

Public leadership 1986-1992: so what's different? (Forum: Quality Leadership)
September 22, 1992... As editor of the forum published six years ago in The Bureaucrat (Fall 1986) on Leadership in the Public Sector, I found that the then six contributions--from academics as well as political and career practitioners--revolved around three major...

Ethics reform in the executive branch. (Forum: Quality Leadership)
September 22, 1992... The first executive order that President Bush signed after taking office in January 1989 established a Presidential Commission on Federal Ethics Law Reform. This commission was take a fresh look at the welter of confusing ethics laws and...

Reinventing government: the case of Kazakhstan.
September 22, 1992... Kazakhstan is a typically poor central Asian country now, but it has great economic potential. It has a large Islamic population, but appears to be largely free of the pull of fundamentalism and is moving toward more moderate Islamic resurgence...

Lessons from the trenches. (management development programs)
September 22, 1992... Many federal agencies are recognizing today what large private corporations have emphasized for years: the development of executive and managerial talent is a vital organizational task. This renewed interest can be traced to several sources. In...

Creating a program for the postal service. (management training programs)
September 22, 1992... There is a highly successful new program at the William F. Bolger Management Academy of the United States Postal Service. The advanced management program (AMP) is innovative in its own right, yet it builds upon tried and true methods which it...

Communicating environmental risk through mass media.
September 22, 1992... Many public managers pay attention to protecting health and environment. Departments of health and environmental protection no longer have the exclusive responsibility. For example, public school superintendents are concerned with asbestos...

Strategies for success: the way the system really works.
September 22, 1992... Can we talk? I mean really talk person to person, just you and me, with no fake stuff? It's rough out there in the world of work and if you are going to play the game, you have got to know the rules. I cannot offer you some magical, quick...

A high and continuing place. (assessing the role of the National Advisory Council on the Public Service)
September 22, 1992... Important work that deserves public appreciation: that's a good way of looking at the work of the federal workforce and it's also at the heart of the mission of the National Advisory Council on the Public Service. We've all heard our great...

Weak weeks and mushy months. (Congress criticized) (The Uncivil Servant)
September 22, 1992... CONGRESS IS ROUTINELY and justly vilified in the press and on TV for many ills. One of the ills members are NOT fairly criticized for is being a "do nothing" Congress. They are busy every day doing the country's business. C-Span regularly fills...

Long-range strategic planning: a case study.
September 22, 1992... ALL VISIONARY organizations must engage in long-range strategic planning. Everybody's doing it, and we do too. Here at The Agency we proudly consider that our vision is always focused on the distant horizon. Our motto is: We Can See for Miles,...

Communicating for Results in Government.
September 22, 1992... Garnett, James L., Communicating for Results in Government, Jossey-Bass Publishers, San Francisco, 1992. CHESTER BARNARD said it's the first function of the executive. Henri Fayol emphasized it as part of his "scalar and esprit de corps...

Service Within.
September 22, 1992... Albrecht, Karl, Homewood IL: Dow Jones Irwin, 1990. SOMETHING'S HAPPENING within the quality management movement that represents an interesting departure from current reform efforts. The quality movement's emphasis on customers and clients...

Total Customer Service.
September 22, 1992... Davidow, William and Bro Vital, New York: Harper, 1989. SOMETHING'S HAPPENING within the quality management movement that represents an interesting departure from current reform efforts. The quality movement's emphasis on customers and...

Close to the Customer.
September 22, 1992... Donnelly, James H., Homewood, IL: Business One Irwin, 1992. SOMETHING'S HAPPENING within the quality management movement that represents an interesting departure from current reform efforts. The quality movement's emphasis on customers and...

Customer Satisfaction.
September 22, 1992... Hanan, Mack and Peter Karp, New York: AMACOM, 1989, paperback edition: 1991. SOMETHING'S HAPPENING within the quality management movement that represents an interesting departure from current reform efforts. The quality movement's emphasis...

The Complete Guide to Customer Service.
September 22, 1992... Lash, Linda, New York: Wiley, 1989. SOMETHING'S HAPPENING within the quality management movement that represents an interesting departure from current reform efforts. The quality movement's emphasis on customers and clients is producing...

The Customer is Key.
September 22, 1992... Lelie, Milind and Jagdish N. Sheth, New York: Wiley, 1991. SOMETHING'S HAPPENING within the quality management movement that represents an interesting departure from current reform efforts. The quality movement's emphasis on customers and...