The Public Manager: The New Bureaucrat articles from December 1998

The Public Manager: The New Bureaucrat archives from December 1998

Interview with John A. Koskinen: chair, the President's Council on the year 2000 conversion.(Interview)
December 22, 1998... Chair, the President's Council on the Year 2000 Conversion Introduction to the Mini-Forum Cans of beans and corn are beginning to spill off the shelves. The stack of firewood is already beginning to show signs of dry rot. An ad for the...

Fixing the year 2000 problem: the view from DOT.(Department of Transportation)
December 22, 1998... Our growing interdependence means that disruptions to one business or one sector of the economy could have effects that ripple far beyond. The coming of the new millennium will be a time for celebration, but we could suffer the ultimate New...

Preparing for the millenium: an industry perspective on the federal Y2K program.
December 22, 1998... Two Y2K support contractors and systems integrators have suggestions to help make the most of the year remaining before the new millennium. A quiet but powerful battle is underway in the federal government. It involves billions of dollars...

Beyond asphalt, concrete and stee: space, time, and public-private partnerships.
December 22, 1998... The optimal approach to public-private partnerships will vary from project to project depending on project-specific facts and circumstances. Series Editor's Introduction "Beyond Asphalt, Concrete, and Steel" is the first in a series...

Measuring public sector customer service satisfaction.
December 22, 1998... Where the private sector cannot address certain social needs, society depends on public sector initiatives. How satisfied is the public? The purpose of this article is to identify the distinctive characteristics of government agency...

Challenges and issues for public managers in the digital era.
December 22, 1998... Selected key policy issues to consider as you begin to provide and/or increase digital/electronic government services. Series Editor's Note In this article, Dr. Bertot addresses a long-neglected part of public management - managing...

Becoming a world-class service provider.
December 22, 1998... Is it typical for an agency to talk about thrilling its customers? It is at GSA. Is it typical for a public agency to talk about thrilling its customers, about providing world-class customer service? Maybe not in the past, but times have...

Helpful practices in implementing GPRA.(Government Performance and Results Act of 1993)
December 22, 1998... This article describes "best practices" identified by the Performance Consortium, a group of 26 federal agencies. The Performance Consortium, a group of 26 federal agency organizations, joined together under the auspices of the National...

Questions and perspectives.(career development in the federal government)
December 22, 1998... Two relatively new federal employees share the results of their survey of senior federal managers concerning career development in the federal government. The federal government has been our employer for a little over a year. We are now...

New options, new talent.(flexible workforce in the government)(part 2)
December 22, 1998... The government guide to the flexible workforce concludes with recommendations for changes in workforce management. This second of two articles (see The Public Manager, Fall 1998, pp. 37-40) completes the review of a recently published study...

Public relations is public administration.
December 22, 1998... Public relations, handled properly, can be a valuable tool for federal managers. Public relations - or "PR" - has such a negative connotation in our culture and specifically with elected officials who oversee public agencies that it is...

The Washington Monument syndrome: the stages of a career.
December 22, 1998... There is an old story that Jack Elam, the character actor, tells on himself. He says that the stages of an actor's career are as follows: Who is Jack Elam? Get me Jack Elam! Get me a Jack Elam type. Who is Jack Elam? It occurs to me that there...

Working Knowledge: How Organizations Manage What They Know.(Review)
December 22, 1998... Davenport, Thomas, and Laurence Prusak, Harvard Business School Press, 1998 The accelerating pace of adding to what we know is overwhelming to most individuals. Today, the half-life of a college graduate's knowledge is somewhere around...

Sports, Jobs, and Taxes: The Economic Impact of Sport Teams and Stadiums.(Review)
December 22, 1998... Noll, Roger G., and Andrew Zimbalist, Editors, Brookings Institution Press, Washington, DC, 1997. As annual attendance at Orioles games swells, the new Camden Yards stadium in Baltimore has been widely hailed as a rare success story for...

The Productive Edge.(Review)
December 22, 1998... Lester, Richard, Norton, 1998. A decade ago, the book Made in America: Regaining the Productive Edge made an unlikely best seller. The book was written in very gray times by the Massachusetts Institute of Technology (MIT) Commission on...

Class, Tax and Power: Municipal Budgeting in the United States.(Review)
December 22, 1998... Rubin, Irene S., (Chatham House Publisher: 1998), 248 pp. This new book is an excellent tome on municipal budgeting. Irene Rubin has successfully integrated and interwoven within the text, a historical perspective on how the evolution of...

Tecnically speaking: should I ugrade?
December 22, 1998... Change is inevitable, especially in technology. For most of us, it is a question of which Windows when. Department Editor's Note: Fear not. The Public Manager has not been taken over by PC World or Information Week. We are, however,...