International Journal of Retail & Distribution Management articles from May 1993

International Journal of Retail & Distribution Management archives from May 1993

A. Goldberg & Sons plc.
May 1, 1993... INTRODUCTION AND BRIEF HISTORY The 1980s saw many changes in the British retail sector and a significant, if not major, player was the Scottish-based company of A. Goldberg & Sons (AGS). This case study attempts to draw out the salient...

The Rangill Forum. (a small convenience shop situated in England)
May 1, 1993... BACKGROUND HISTORY AND DEVELOPMENT TO 1988 Mr Bhati took over a 21-year-old leasehold property in 1975. A small retail outlet situated between Central and Churchwood North tube stations at lIB Spring Gardens, Richmond. Prior to 1975 the shop...

"Who cares wins." (the customer care policy within Asda Stores)
May 1, 1993... SHOPPERS' VIEWS ON CUSTOMER SERVICE Sixty-four per cent of over 10,000 respondents to a questionnaire survey by Good Housekeeping magazine in 1987 had one or more complaints about shopping for groceries. One of the most common complaints was...

Storehouse. (holding company for the merged Habitat Mothercare and British Home Stores)
May 1, 1993... INTRODUCTION In November 1985 two prominent British retailing groups, British Home Stores (BhS) and Habitat/Mothercare (including Heals and Richard Shops), merged to form Storehouse plc. The merger created the eighth largest UK variety chain...

Allied Breweries: the changing role of the business development manager.
May 1, 1993... THE PUB RETAILING INDUSTRY Traditionally, the public house is an important feature of British lifestyle. According to Key Note|1~, the first public house was founded around 1669 and by 1900 the modern system of ties between brewers and...

Central Regional Co-operative Society Ltd. (the principles of co-operatives)
May 1, 1993... ORIGINS AND PRINCIPLES OF THE CO-OPERATIVE MOVEMENT The co-operative movement has its roots in the Lancashire textile town of Rochdale where, in 1844, the harsh living conditions of Victorian England inspired the start of a new approach to...

The Benetton experience.
May 1, 1993... Based in Italy, Benetton has become a major international force in franchising, building up a strong international image with the "United Colors of Benetton" advertising campaign. Based on information from the 1989 Benetton annual report,...

River Island Clothing Co.: a case study on changing an image.
May 1, 1993... 1954 to 1990 From Lewis Separates -- to Chelsea Girl -- to River Island. ... image is by its very nature an intangible asset, something which cannot be costed or presented on the balance sheet|1~. STORE IMAGE ... projecting a store...