International Journal of Purchasing and Materials Management articles from September 1997

International Journal of Purchasing and Materials Management archives from September 1997

Voice of the customer: the impact on customer satisfaction.
September 22, 1997... INTRODUCTION Customer satisfaction is a key component of competitive strategies and keeping customers happy is critical to long-term business success. As such, many firms have placed new emphasis on listening to their customers in an...

Collaboration in customer-supplier relationships: strategy, operations and function of rhetoric.
September 22, 1997... PARTNERSHIPS -- A DEVELOPING AGENDA The last ten years have seen a considerable interest by European and American companies in the concept of partnership sourcing, in contrast to the more traditional adversarial purchasing...

Asset recovery: new dynamics for purchasing organizations.
September 22, 1997... INTRODUCTION For a long time, many organizations considered the surplus disposal function as a backwater and non-consequential area, worthy of minimal attention. It has been described[1] as often being an orphan or stepchild of the...

The development of a time-based construct and its impact on departmental design and structure.
September 22, 1997... While "time is money" is an age-old concept, it seems to have been rediscovered by many organizations in the mid-1980s as an overlooked strategy for becoming and remaining competitive, and perhaps surviving. Sluggish turnover of assets...

Monitoring price increases with economic data: a practical approach.
September 22, 1997... INTRODUCTION The bane of purchasing's existence has been, and probably always will be, price increases. The agitation among buyers is understandable, yet in many sectors of the economy, increasing prices are a way of life. Inflation...

Supplier selection decisions in systems/software purchases.
September 22, 1997... Considerable attention has focused on purchasing in recent years as more managers have come to realize its potential for contributing to the firm's overall strategic success.[1] There has also been increasing emphasis placed on integration of...