CMA - the Management Accounting Magazine articles from September 1995

CMA - the Management Accounting Magazine archives from September 1995

The real day-to-day business of NAFTA. (North American Free Trade Agreement)(Cover Story)
September 1, 1995... After its first year, the real business implications of the North American Free Trade Agreement are still not well understood by Canadian management. Here's what you need to know. NAFTA has been in place in Canada, the U.S., and Mexico for...

Chain of demand. (logistics management in Canada)(includes related articles and glossary of terms)
September 1, 1995... Organizations are exploring cost and inventory management, outsourcing, information technology and performance measurement in order to improve their logistics functions. Small wonder: with total Canadian logistics costs measured in the tens...

The role of the cost flow diagram in activity-based costing.
September 1, 1995... If the implementing of ABC appears to be an overwhelming task, here is some practical information on how to design the structure of the system. Many management accountants have accepted in principle that ABC provides a relatively accurate...

Initiating and managing change in your organization.
September 1, 1995... Using a form of organizational structuring called the soft matrix, you can bridge the gap between change, learning and flexibility, on the one hand, and stability and consistency in service delivery, on the other. As organizations become...

The benefits of measuring customer satisfaction. (customer satisfaction measurement at ED TEL)
September 1, 1995... Customer satisfaction measurement (CSM) and its role in Canadian corporations is a focus of healthy and, on occasion, heated debate. Considerable effort and expense go into measuring customer satisfaction, yet most organizations have difficulty...