CMA - the Management Accounting Magazine articles from June 1997

CMA - the Management Accounting Magazine archives from June 1997

Keeping the Professional Program at the leading edge. (Society of Management Accountants' accreditation program for chartered management accountants)
June 1, 1997... A pan-Canadian effort involving all the Societies and the Order is a vital ingredient in keeping the CMA accreditation program relevant to the changing needs of employers. The highlighted comments typify the reactions to the Professional...

Getting perspective on risk. (risk assessment)
June 1, 1997... Hang-gliding may not appear to be an obvious metaphor for management - but think again! None of us wants to be remembered as the Icarus of the mythological crash-and-burn story. When he escaped from the labyrinth of Crete, with wings attached by...

The bottom-line benefits of customer contact management.
June 1, 1997... Customer satisfaction is a strategic focus for most corporations in Canada. The intent is to continuously find better ways of satisfying customers, and a primary focus is to collect information that will enable the organization to build the...

Ensuring your benefit programs pay off.(Cover Story)
June 1, 1997... As the workplace changes, it's important to ensure that your company's investment in the welfare of its employees is providing the best bang for the buck. The insights from this research will help you consider some possibilities for change. If...

The role of economic and performance analysis in process re-engineering.
June 1, 1997... Here is a way to ensure that process re-engineering will produce positive bottom-line benefits in terms of customer service, employee behavior, cycle-time reduction, and cost savings. Thousands of organizations have attempted to use process...

Managing the reverse flow.
June 1, 1997... Managing the activities and reducing the costs associated with returned goods and reusable items can be an untapped source of competitive advantage your company. Any product that moves forward through the distribution channel to the customer...

Improving human performance in a process management environment.
June 1, 1997... Among the variety of reasons for the failure of re-engineered processes, one of the most serious is not providing something called a "human-performance system" to support each and every performer in the organization. Many organizations now...

The Empire strikes back - with a whole new tool kit. (Microsoft Office 97)(Evaluation)
June 1, 1997... When looking at Microsoft's newest version of its office software suite, Office 97, and assessing its value to business, two analogies come to mind; hand tools and automobiles. It is possible to collect a set of tools by buying them one at a...

You can't buy customer loyalty.
June 1, 1997... One of the biggest mistakes organizations can make is to believe that they can buy their customers' loyalty. Yet many are following this strategy. They focus on loyalty programs, incentive schemes, and customer rewards. They pour money into these...

Auditing sustainable development in the federal government.
June 1, 1997... The inaugural report of the Commissioner of the Environment and Sustainable Development was tabled in the House of Commons on March 5, 1997. The goal of this first report of the newly appointed Commissioner was to lay the ground rules for the...

Scrutinizing sales tax on software.
June 1, 1997... Software is a significant expenditure on which the sales tax can be a major cost component. While value-added taxes like the federal goods and services tax (GST), harmonized sales tax (HST), and Quebec sales tax (QST), are recoverable, retail...