CMA - the Management Accounting Magazine articles from April 1992

CMA - the Management Accounting Magazine archives from April 1992

Reverse accountability. (customer service) (Accountability) (Column)
April 1, 1992... Accountability within organizations is often considered to have an upward orientation. That is, the reporting relationship is designed such that the touch worker/operator/ staff is accountable to the supervisor/senior, the supervisor to the...

The evolution of the silver bullet. (rapid application movement as a systems development methodology) (Computers) (Column)
April 1, 1992... In the world of systems development, there is an on-going quest for the "perfect" development methodology. This blueprint for building applications has a different name and a different face every decade. The 1970's offered off-the-shelf...

Improved service and accountability with smaller budgets. (government administration) (Public Sector Forum) (Column)
April 1, 1992... The Canadian public currently has a double expectation: * better and more accountable service from government agencies, and * a less costly public service. An optimistic translation of this would be "do more with less." ...

J.D. Edwards - a strong mid-range solution. (accounting software) (Software)
April 1, 1992... If you're in the mid-range market, I suggest you look at J.D. Edwards' software. Originating in 1977 with a Denver CPA firm, J.D. Edwards has expanded from 200 employees in '88 to 1,000 employees internationally today. Of these, 40 are in...

Quality of life - productivity implications. (Management) (Column)
April 1, 1992... Employee "quality of life" has become an increasingly important management concern. But many managers are concerned that improving employee quality of life will also decrease productivity. Organizations need productivity increases to pay for...

Total Quality Management: customer satisfaction guaranteed? (includes related article) (Cover Story)
April 1, 1992... Research with some of the most successful companies worldwide shows that competitive success belongs only to organizations with a management system that focuses all their resources on delighting customers. Total Quality Management (TQM) is that...

For good measure. (performance measures)
April 1, 1992... Will Rogers once said, "Even if you're on the right track, if you sit still, you'll get run over." In business, sitting still is a sure way to fall behind the competition. Organizations are scrambling to improve all aspects of day-to-day...

Great expectations: improving customer service.
April 1, 1992... In an increasingly competitive global arena, the quality and value of customer service can give an organization its competitive edge. With fewer available resources, how can organizations improve customer service? Organizations might find...

Facilitated electronic meetings: higher quality, less time. (includes related articles)
April 1, 1992... Strategy planning sessions, special task forces, top-level budget meetings: Much of the work of an organization's executive team, including the management accountant, takes place in meetings. The more productive the gathering, the more...

Income tax reform; fair questions. (Taxes) (Column)
April 1, 1992... In a time of economic malaise and ever-increasing taxes, it may be comforting to reform-minded readers (the "Reformers") that federal proposals known as the "Fairness Package" became law last December. However, on closer review, the...

The new activity performance measures. (Quality and Productivity) (Column)
April 1, 1992... With the high organizational mortality rate today, there is a critical need to ensure that the information used in business decisions is not the root cause of the problem. Organizations that are producing products or services to historical...

The political office. (office politics) (Communications and Relationships) (Column)
April 1, 1992... Why do we call certain workplace maneuvers "office politics"? The word "politics" originates from the Greek polites, meaning "citizen," which in turn derived from polis, meaning "city." What once denoted affairs of state has evolved to...

Generating ideas: explorers and artists wanted. (Small Business) (Column)
April 1, 1992... For an entrepreneur or small or mid-sized business, practical problems can turn into sales and growth prospects. What the enterprise needs is a method of generating solutions to the problems, a step toward identifying viable business...